Client Onboarding & Enablement Manager (Remote)

Who We Are:

At Mindr and our family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or Judging.

What You'll Be Doing:

The Client Onboarding & Enablement Manager  (B2B) serves as the critical bridge between the initial sale and long-term client success for our Keepr B2B solutions. This role owns the full post-sale client journey—from onboarding new business partners (probation offices, monitoring companies, treatment providers, bail bond agencies, and similar organizations) through training them to independently enroll and manage their own end users.

This role combines SaaS onboarding expertise with a consultative, relationship-driven approach and thrives in a regulated, compliance-sensitive environment. While the primary focus of this role is onboarding and enablement, this individual will also support ongoing client relationships and account management activities as needed—particularly during early-stage growth—ensuring continuity, retention, and long-term partner success.

What You'll Be Doing:

• Post-Sale Client Onboarding

o Own the handoff from sales and guide new B2B clients through a structured onboarding program, ensuring a seamless transition from signed contract to operational readiness 

o Conduct kickoff calls, establish implementation timelines, and coordinate internal resources (IT, Compliance, Product) to configure each client’s account 

o Develop and maintain onboarding playbooks, checklists, and milestone trackers tailored to different client segments 

o Ensure fulfillment and delivery of hardware orders, including Keepr devices and ODL stations 

o Own billing setup and execution through the first 90 days of the client lifecycle 

• End-User Enrollment Training & Enablement

o Train client staff to independently enroll, activate, and manage end users in both court-mandated and voluntary monitoring programs 

o Deliver live and recorded training sessions and develop scalable enablement materials (quick guides, FAQs, workflows) 

o Build and maintain a “train-the-trainer” program to support client self-sufficiency and scalability 

• Portal Training & Ongoing Enablement

o Ensure clients are fully proficient in the Keepr portal, including dashboards, compliance reporting, billing, and account management features 

o Serve as the primary resource for portal-related questions during onboarding 

o Develop self-service support resources to reduce long-term dependency 

o Gather client feedback and partner with Product teams to advocate for enhancements 

• Client Relationship & Retention

o Monitor early-stage client health metrics such as activation rates, time-to-first-enrollment, and portal engagement 

o Conduct 30/60/90-day check-ins to drive adoption and identify expansion opportunities 

o Partner cross-functionally with Sales, Account Management, and Customer Support to ensure a cohesive client experience 

o Track and manage hardware expansion needs and reorders 

• Account Management Support (Early-Stage Growth)

o Provide ongoing account management support for select partners as needed, particularly during early stages of market expansion 

o Serve as a consistent point of contact for clients post-onboarding when dedicated account management resources are limited 

o Support retention, engagement, and growth of partner accounts until volume supports a more specialized structure 

o Transition accounts smoothly to dedicated account management roles as the organization scales 

• Process Development & Reporting

o Define, track, and improve onboarding KPIs (time-to-value, onboarding completion rate, client satisfaction) 

o Document best practices and maintain internal knowledge bases and CRM records 

o Report onboarding performance, client feedback, and process improvements to leadership

What You'll Bring to the Table:

• 3–5+ years of experience in B2B client onboarding, implementation, customer success, or enablement (preferably in SaaS or a regulated industry) 

• Proven ability to manage multiple concurrent onboarding projects across clients of varying size and complexity 

• Strong presentation, training, and communication skills; comfortable leading both virtual and in-person sessions 

• Experience with CRM platforms (e.g., Zoho, HubSpot) and customer success tools 

• Highly organized with a strong process and continuous improvement mindset 

• Ability to pass a background check (required given