Client Manager - Part Time 20 hours a week

Company Description

Be curious. Be collaborative. Be forward-thinking.  Join the Customer Success Insights team and collaborate with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients. 

In this role, you will work with a leading manufacturer client and use NielsenIQ solutions to drive client satisfaction by providing market intelligence and business insights to help them understand their consumers and to optimize their business across categories. You will be responsible for independently and actively engaging with client decision makers and leveraging NielsenIQ solution in order to better understand their consumers. You will need to partner with internal teams across multiple NielsenIQ business units working on solving client challenges and business needs. 

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.  

Job Description

• Daily point of contact for clients while managing multiple deadlines and projects. Collaborate with client stakeholders to understand their strategic business priorities and opportunities then proactively introduce creative thinking and NielsenIQ solutions and analytics to those situations. 

• Independently complete thorough analyses using NielsenIQ’s proprietary tools and multiple data sources to develop insights that drive value-added decision making and differentiated client outcomes 

• Track the end-to-end process across multiple internal teams to ensure market share deliverables to the client are on time and high-quality 

• Build strong partnerships with clients through ongoing engagement, establishing yourself as a trusted advisor and strategic business partner 

• Identify opportunities to collaborate across NielsenIQ teams and bring new solutions and thought leadership to your client stakeholders 

• Drive engagement with the client regarding NielsenIQ strategic projects and initiatives 

• Develop a strong understanding of industry trends and competitive landscape 

• Ongoing education on NielsenIQ data and solutions with your clients while sharing fresh perspectives and innovative thinking 

• Ensure pro-active insights and action-oriented solutions are delivered to clients 

Qualifications

GENERAL SKILLS          

• Strong sense of urgency and accountability to drive client outcomes 

• Able to synthesize data & simplify findings to solve client business issues       

• Capable to maintain positive client relationships in complex situations & resolve client issues 

• Able to work collaboratively with internal & external teams 

• Strong logic, deductive reasoning, problem-solving, and critical thinking skills  

• Skilled & polished communicator, including client presentations.                         

• Intermediate project management skills and ability to manage multiple priorities 

• Experience using large data sets to finding insights and make recommendations 

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or GSuite (Docs, Sheets, Slides) and BI Tools (Power Bi, Tableau). 

• Experience in SQL is a plus 

A LITTLE BIT ABOUT YOU 

Qualifications 

• Bachelor's Degree Required 

• 5-8 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and/or Retail industries  

• Strong analytical aptitude 

• Ability to articulate your point of view or recommendations in a clear and concise way both verbally and in writing 

• Strong project management and organizational skills 

• Experience working with market trends/consumer behavior/panel insights 

• Preferred experience with working with syndicated data and tools, e-commerce      

• Related industries experience to include: Consumer Packaged Goods, Retail, E-Commerce, Consulting, Category Management, Analytics  

• Experience in client service environment and ability to develop, maintain and grow client relationships 

• Highly Proficient in Microsoft Office software 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.