Client Integration Specialist

Job Description

Ingram Content Group (ICG) is hiring for a Client Integration Specialist to contribute to our team in LaVergne, TN just outside Nashville.  As the Client Integration Specialist, you will be responsible for the integration of publishers by coordinating integration activities for CoreSource clients. You will communicate timelines and project plans to publishers and manage the effectiveness of the plan, during the set-up phase and on as-needed basis, recommending changes as necessary.  In this role, you’ll manage key customer accounts and coordinate and communicate all issues between the CoreSource platform and a publisher, and track issue resolution to completion until the publisher’s account stabilizes.  You will also be expected to maintain a positive attitude and foster a positive customer experience, while meeting or exceeding the customers’ expectations.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree in business or directly related year-for-year experience
• 1 year of industry experience
• 2 years of customer service experience

Preferred Skills:

• Experience in client integration/onboarding
• Proven ability researching/troubleshooting and finding solutions for clients
• Ability to effectively communicate with a wide range of clients
• Experience using a ticketing system i.e., Zendesk or similar

Key Responsibilities:

• Integrates assigned clients, ensuring publisher understands CoreSource system requirements
• Serves as the publisher’s primary contact, effectively communicating updates and changes regarding the client’s CoreSource integration
• Incorporates and communicates any process improvements and enhancements to integration plan that will benefit both CoreSource and the publisher.
• Transitions publisher client to the CS – Technical Support team at conclusion of defined projects, or retains client for day-to-day system support/account management
• Provides publisher with acceptable formats for file data exchange, confirming that titles and metadata information are acquired and are set up correctly in the CoreSource system.
• Works with the publisher to validate eBook, audio, and print files and title metadata; identifying and reporting any errors to publisher and successfully working to get issue resolved.
• .Provides regular and timely status information to publisher and Management.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these serv