Client Implementation Project Manager (Telecom)

<p style="text-align: justify;"><strong>About AppDirect</strong></p> <p style="text-align: justify;">Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.</p> <p style="text-align: justify;"><strong>About You</strong></p> <p style="text-align: justify;">The Account Support Services Client Implementation Manager (CIM) plays a key role in managing the successful implementation of telecommunications and technology solutions for AppDirect clients.</p> <p style="text-align: justify;">This position is responsible for owning the client implementation experience from order submission through installation and completion. The Client Implementation Manager will coordinate across clients, sales teams, service providers, and internal teams to ensure orders remain on track, technical requirements are understood, risks are identified early, and issues are driven through resolution.</p> <p style="text-align: justify;"><strong>What you'll do and how you'll have an impact</strong></p> <ul style="text-align: justify;"> <li>Serve as the primary implementation contact for Enterprise and SMB clients throughout the order and installation lifecycle.</li> <li>Manage multiple client implementations simultaneously, ensuring milestones, deliverables, dependencies, and timelines remain on track.</li> <li>Lead client implementation calls and provide clear, proactive status updates on open orders, risks, technical requirements, and next steps.</li> <li>Coordinate directly with telecommunications providers, carriers, vendors, sales teams, and internal technical resources.</li> <li>Track and manage orders using internal systems and tools while maintaining accurate and timely documentation.</li> <li>Review order requirements and technical details to identify potential issues before they impact implementation timelines.</li> <li>Serve as the first point of escalation for implementation-related client concerns, provider delays, and technical or operational issues.</li> </ul> <p style="text-align: justify;"><strong>What we're looking for</strong></p> <ul style="text-align: justify;"> <li>Bachelor's degree or equivalent relevant professional experience.</li> <li>Minimum of 3 years of experience in B2B telecommunications implementation services.</li> <li>Demonstrated experience wor