Client Implementation Project Manager

Who we are  

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

Who we are 

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it. 

About this role 

As a Client Implementation Project Manager, you will play a pivotal role in ensuring the successful onboarding and implementation of our solutions for new clients. You will be the primary point of contact for clients during the implementation phase, guiding them through the process, addressing their needs, and ensuring a smooth transition. This role requires a blend of project management expertise, client relationship skills, and technical knowledge to deliver exceptional service and drive client satisfaction. 

What you’ll do  

• Lead Implementation Projects: Manage the end-to-end implementation process for new clients, including planning, execution, monitoring, closure and transition to the account team.   

• Client Communication: Serve as the main point of contact for clients, providing regular updates, addressing concerns, and ensuring all requirements are met.  

• Project Planning: Develop detailed project plans, timelines, and milestones to ensure timely and successful implementations.  

• Team Coordination: Collaborate with cross-functional teams, including Sales, Consultant Relations, Business Intelligence, Marketing, Product, Engineering, Solutions, Finance, and Client Success teams to ensure all aspects of the implementation are aligned and executed effectively. 

• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.  

• Training and Support: Provide training and support to clients to ensure they are fully equipped to use our solutions effectively.  

• Reporting: Provide comprehensive reports to multiple stakeholders, from the planning phase through successful activation and transition to the Account Team.  

• Continuous Improvement: Gather feedback from clients and internal teams to identify areas for improvement and implement best practices. 

What we're looking for 

• Experience:   
  • Proven experience in project management, preferably in a client-facing role within the technology or software industry.  
  • 7+ years of experience leading large, complex projects or 10+ years of experience with less complex and/or smaller projects.