Client Implementation Associate, PBM

ABOUT THE ROLE:

The Client Implementation Associate is responsible for supporting Rightway’s PBM client implementations while independently leading smaller-scale implementations for partnership groups (typically 100–500 lives). This role balances hands-on project execution with learning and development, working closely with Implementation Managers on implementations while also owning the end-to-end process for select smaller clients. The Implementation Associate will coordinate with internal stakeholders, external vendors, and client contacts to ensure timely, accurate, and seamless implementations.

 

WHAT YOU’LL DO:

• Partnership Implementation Lead (100–500 lives)

  • Serve as the primary point of contact during the implementation process through regularly scheduled client meetings, quarterbacking all deliverables in an organized and professional manner.
    
    
  • Lead client partnership, TPA, and small employer group implementations, including gathering and documenting requirements with clients, consultants/brokers, and data partners.
    
    
  • Manage multiple concurrent onboardings through Rightway’s Sales and Partnership channels using Rightway’s implementation framework and tools.
    
    
  • Coordinate operational and technology readiness activities, ensuring stakeholders provide sign-off prior to launch.
    
    
  • Monitor launch activity to identify potential issues and develop rapid response and remediation plans.
    
    
  • Partner with clients and Rightway’s Member Marketing team to design and execute an optimal member communication and engagement strategy.
    
    

• Support for Implementations

  • Assist Implementation Managers in planning and executing complex client implementations.
    
    
  • Assist in documenting and maintaining project plans, trackers, risk logs, and meeting notes.
    
    
  • Collect and organize client requirements and vendor data for larger implementations.
    
    

  Process, Risk, and Quality Management

  • Identify project risks and mitigation strategies, communicating them to the appropriate stakeholders.
    
    
  • Ensure contractual, regulatory, and privacy requirements are met for all implementations.
    
    
  • Support the development and maintenance of standard operating procedures and assets to improve onboarding methodology and training for junior team members.
    
    
  • Collaborate with cross-functional teams (Data Operations, Claims, Clinical, and Account Management) to resolve issues and ensure alignment.
    
    
  • Identify opportunities to optimize implementation methodology and deliver a best-in-class client experience.

 

WHO YOU ARE:

• Bachelor’s degree in Business Administration, Healthcare Management, Project Management, or related field; or equivalent experience.
  
  
• 1–2 years of experience in project coordination, client services, or healthcare administration (PBM or healthcare industry preferred).
  
  
• Strong organizational skills with attention to detail and accuracy.
  
  
• Excellent written and verbal communication skills with the ability to engage directly with clients and vendors.
  
  
• Ability to manage multiple priorities, work independently, and problem-solve in a fast-paced environment.
  
  
• Familiarity with project management software is a plus.
  
  
• Demonstrated ability to take initiative, build strong relationships, and deliver results.

 

SALARY:  $60,000-$90,000/yr

Offer amounts for both remote and in office roles are influenced by geographic location.

 

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

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