Client Experience Manager- Workplace

Job DetailsJob Location: Watson Furniture Group - Poulsbo, WAPosition Type: Full TimeSalary Range: $28.84 - $38.46 HourlyWelcome. We’re glad you're here. 
 

For more than 50 years, Watson has designed and built award-winning workplace solutions for the world’s most forward-thinking companies. From our manufacturing home in Poulsbo, WA, we build with integrity, source quality materials, protect our environment, and treat people like the essential contributors they are. 

We are builders, and we’re looking for a Client Experience Manager who is ready to build alongside us. 

 

The Client Experience Manager supports Watson’s Contract Furniture division and thrives on cultivating productive, positive relationships with industry professionals; A&D firms, dealers, end-users, and sales partners. You’ll bring clarity to complex projects, champion the Watson product line, and guide projects from early concept to pre-installation with care, accuracy, and confidence. 

 

Welcome to The Orchard 

 

Please note: This role is 100% on-site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington. 

 

The Orchard is more than just a campus. It’s a living, breathing reflection of who we are — surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It’s also where you’ll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change. 

 

We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability. 

 

What you’ll do 

 

Be a partner to our customers 



Serve as the main point of contact for A&D, dealers, end-users, sales reps, and internal stakeholders. 





Provide consultative support to industry professionals, interpreting specifications, recommending solutions, and supporting both standard and custom product needs. 



Guide projects from concept to shipment 



Communicate project timelines, deliverables, and expectations to internal teams for seamless project execution. 





Monitor project progress, anticipate challenges, and provide solutions proactively. 



 

Create thoughtful, accurate deliverables 



Utilize CET to develop accurate quotes, layouts, and formal project documents based on project goals, specifications, and pricing. 





Collaborate with A&D, dealers, and sales reps to ensure product solutions meet all specifications, from a single piece to full floorplans. 



Champion the Watson product 



Foster deep expertise in Watson’s standard and custom offerings and serve as a resource to internal and external partners. 





Present design and product recommendations during customer and sales meetings. 





Participate in customer visits to strengthen relationships and deepen understanding of their needs. 



Maintain clarity, accuracy, and communication 



Track orders in acknowledgment status and resolve discrepancies. 





Maintain detailed project documentation including decisions, revisions, and customer requests. 





Maintain and update opportunity details in the CRM — dates, values, notes, and all relevant information. 





Understand contracts and cooperative purchasing agreements relevant to project work. 





Coordinate across sales, marketing, design, engineering, and production as needed to support project success. 





Provide occasional cross-coverage for other Client Experience Managers — including the Consoles Furniture division — to ensure customers receive seamless, consistent support. 



What Sets This Role Apart 



Works primarily with industry professionals (A&D and dealers). 





Provides consultative support based on established specifications and basis-of-design needs. 





Focuses on pre-installation through shipment, with the ability to support projects end-to-end when required. 





Bridges technical accuracy, relationship building, and design-oriented problem solving. 



 

 
QualificationsWhat You’ll Need to Know 

How to think critically and creatively when facing new or complex challenges. 

How to communicate clearly, confidently, and warmly — in writing and conversation. 

How to manage multiple projects and shifting priorities while remaining organized and attentive to detail. 

How to work independently and collaboratively in equal measure. 

Proficiency with Microsoft Office tools and exposure to CRM systems. 

Ability to learn and utilize CET to produce quotes, layouts, and deliverables (existing CET experience is a plus). 

Who You Are 

You hold a Bachelor