Client Experience

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in nearly 60 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

Vestcom, an Avery Dennison company, is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to drive productivity and profitable growth. For our growing team of over 1000 employees, Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.

Vestcom’s core values are at the heart of our organization, representing our fundamental beliefs and serving as our guiding light for how we conduct business and interact with each other.

Vestcom is a standalone business unit of Avery Dennison, a Fortune 500 leader in materials science and packaging materials.  Learn more at www.vestcom.com.

Job Description

Working autonomously, regularly exercising independent judgment and discretion with limited supervision, the Client Specialist/On-Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience.  This position is an individual contributor who is the primary point of contact for a major, significantly high-revenue assigned client and provides day-to-day client relationship management, including autonomously negotiating and committing to client deliverables and independently investigating and resolving client concerns on behalf of the Company.

►   Key Areas of Responsibility

• Manage 1 major client account with several million dollars in annual revenue.

• Master assigned client’s business processes and organization to provide excellent service to the client.

• Negotiate client specific Service Level Agreement deviations and impact. 

• Evaluate individual responsibilities and use initiative and resourcefulness to develop new methods, criteria or propose new policies relating to client specific projects.

• Work closely with client and Vestcom Sales, Creative, IT, and Operations departments to establish clear and concise project specifications and production requirements.

• Serve as the “face” of the company as the primary day-to-day relationship manager between assigned client and Vestcom.

• Manage and communicate directly with client to coordinate individual print and fulfillment projects.

• Provide direction and guidance to client on new initiatives and requests.

• Communicate and follow through with concise client objectives, schedules, and requirements to direct various Vestcom departments and associates.

• Owns issues resolution process - Investigate, escalate, address, and independently resolve issues, complaints and concerns of both client and internal workflow.  

• Initiate invoice credit requests when necessary based on complaint resolution of incorrect pricing/freight or quantity discrepancies. Follow through to end for completion with appropriate teams.

• Evaluate and determine when committing to expedited, un-billed shipping methods is necessary to ensure client’s delivery requirements are met.

• Evaluate and recommend whether committing to delivering client product will require print production overtime to meet the client-dictated timing. 

• Assist sales team with the launch of new projects, initiatives, and enhancements to current processes.

• Prepare and oversee job management and process workflows.

• Oversee and independently manage jobs associated with assigned account, including receipt of client data, job planning, sche