Client Delivery Partner

Job Description Summary:

The Program Management team within the Commercial Solutions Insights Hub is responsible for executing and delivering large-scale projects for most of the largest life sciences\pharmaceutical companies in the world. We are looking to add a Client Delivery Partner to our team where you will be joining a cutting-edge team that assists our clients’ attain their business goals. We are looking for an individual that has the depth in the life sciences’ sector and understands the broad range of technology solutions that IQVIA provides its clients.

Mission of the Delivery Partner Role:
The Client Delivery Partner will unify delivery at a major client for all IQVIA, creating more intimacy and understanding of the client across the team. This role is responsible for capturing additional client value through delivery and operational synergies with the unified team. The Client Delivery Partner will conduct ongoing governance and reporting with key client stakeholders to improve the position of IQVIA delivery to the client.
 

Expected client outcomes driven by this role:

·         Greater client centricity.

·         Increasing client satisfaction.

·         Operational Excellence synergies and cost reduction at the pan client level.

·         Expanded growth at the client due to high quality and impactful delivery and though working with the GTM (Go to Market) teams.

Core skills required:

·         Leadership: Guide your team, set strategic direction, and inspire others to achieve organizational goals.

·         Organization: Manage resources, prioritize tasks, and maintain efficiency.

·         Attention to Detail: Ensure accuracy and quality in all aspects of delivery.

·         Problem-Solving: Address issues promptly, find innovative solutions, and adapt to changing circumstances.

·         Collaboration: Encourage cross-functional teamwork and foster a collaborative culture.

·         Strategic Thinking: Analyze market trends, anticipate future needs, and align service delivery with long-term business objectives.

·         Financial Acumen: Understand financial aspects such as budgets, cost management, and revenue generation.

·         Change Management: Lead teams through transitions, whether it’s implementing new processes, technologies, or organizational structures.

·         Stakeholder Management: Build and maintain positive relationships with diverse stakeholders.

·         Customer Service: Understand customer needs and expectations, prioritize customer satisfaction.

·         Communication: Ensure alignment, minimize misunderstandings, and foster collaboration through clear communication and active listening.

Types of delivery leadership in scope:

·         Data Management: Oversee, regulate, and leverage data to bolster business operations and inform strategic decision-making.

·         Data Warehousing: Design and employ a data repository for the purpose of reporting and analyzing data.

·         Cloud-Based Data Processing: Utilize cloud platforms for data storage, management, and processing to centralize resources, enhance business agility and scalability, reduce expenses, and facilitate collaboration.

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