Client Delivery Executive

Req ID: 320991 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Client Delivery Executive to join our team in Atlanta, GA.

 

 

Position Overview:
As a Client Delivery Executive at NTT DATA, you will lead cross-functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams. This role demands exceptional leadership, deep healthcare industry knowledge, a change agent mentality, and a proven track record in delivering complex digital IT solutions.

Responsibilities:
Operations:
•    Accountable for end-to-end delivery of NTT DATA services for a specific client.
•    Ensure adherence to contractual commitments.
•    Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
•    Develop and maintain Crisis Management/Disaster Plans.
•    Implement project mitigation plans for yellow or red deliverables.
•    Conduct Customer Governance meetings.
•    Manage Outage/Escalation/Missed SLA incidents.
•    Implement and execute automation and efficiency programs.
•    Drive client improvement plans to enhance satisfaction.
•    Utilize automation for repetitive tasks to boost performance and service quality.
•    Possess a deep understanding of the delivery life cycle.

Financials:
•    Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
•    Manage costs in alignment with annual operating plans and point of sale.
•    Develop action plans to close forecast gaps.
•    Manage account ramp-up/ramp-down resources efficiently.

Sales & Relationship:
•    Collaborate with Client Executives to develop customer relationships and manage risks.
•    Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
•    Act as a strategic delivery advisor to the executive leadership team.
•    Manage Sales Enablement, ensuring integration with delivery teams.
•    Leverage broader NTT DATA capabilities and resources strategically.
•    Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:
•    Serve as the main contact for client operations leadership.
•    Maintain effective communication with all stakeholders and cross-functional teams.
•    Stay informed about global industry trends and their impact on IT services.

Organization:
•    Apply best practices in organizational change management.
•    Solve large, enterprise problems through matrixed organizations.
•    Guide delivery leaders to align service offerings properly.
•    Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
•    Coach and mentor a large team of delivery leaders responsible for daily client operations.

 

Qualifications:
•    Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
•    5+ years of experience in Medicaid and Public Health programs.
•    8+ years of experience in transitioning application and infrastructure services.
•    8+ years of experience managing a highly leveraged service environment.
•    2+ years of experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services.
•    2+ years of SAP Basis and Application support experience.
•    2+ years of experience in end-user services and security services.
•    2+ years Digital Transformation experience leveraging AI to refine knowledge insights.

 

Preferred Qualifications:
•    Strong knowledge of and experience with ITIL Service Framework v4.
•    Experience in IT support and production escalations, including incident response and change lifecycles.
•    Excellent verbal and written communication skills.
•    Willingness to travel to client sites as needed; current Visa and passport preferred.
•    Ability to work across multiple time zones.
 

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. A