Client Delivery Executive

Req ID: 317262 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive to join our team in Winston Salem, North Carolina (US-NC), United States (US).

Key responsibilities include:

The Customer Delivery Executive is responsible for all delivery / support provided to a customer which includes:

• Ticket Management and meeting SLAs
• Reporting, Budgeting, Cost management and Invoicing, 
• Weekly, Monthly and Quarterly reviews with the Customer
• Staffing / Resource Management
• Address Customer escalations
• The role manages all Applications and Infrastructure domains (e.g. Server, Storage, Backup, Network, Cloud, Security, Service Desk, Field Services, Asset Management, Messaging & Collaboration, etc.)
• Establish and maintain positive client relationships with clients, executive and managerial level clients.
• Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements.
• Support New Business Opportunities
• Provides direction and guidance for administration and results for multiple departments within a function or work area. 
• Translates business plans into objectives and exercises latitude in managing operations. 
• Accomplishes results through the efforts of subordinate manager and Matrixed resources
• Integrates deep professional understanding and subject matter expertise. 
• Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers. 
• Uses experience, innovation and judgement to make decisions

 

Basic Qualifications:

• Minimum 12 years relevant experience.
• Minimum  5 years managerial/ leadership experience
• Minimum 5 years with budgeting, business financial and P&L skills. 
• Minimum 5 years of developing comprehensive and complex operational and strategic plans. 
• Minimum 5 years experience with managing Master Agreements, SOWs and Change Requests
• Minimum 5 years of  knowledge, understanding and application of project management principles and methodologies.  

 

Desired Skills and Experience

• Advanced influencing and communication skills. 
• In-depth understanding of NTT Data’s goals, customer requirements and competitor practices.
• Advanced client service leadership capabilities. 
• Excellent analytical / problem solving skills. 
• Excellent organizational and time management skills. 

 

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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