Client Delivery Executive

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Delivery Executive. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the RoleThe Client Delivery Executive is a member of our Client Services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.
ResponsibilitiesPlanning - Align with clients on success outcomes and strategic milestones - Build and maintain strategic program plan- Identify and manage dependencies, risks and priorities- Coordinate multiple work streams to remove obstacles- Participate in pre-sales planning as a member of client account teams- Identify and engage appropriate resources across client and RainFocus teams
Communications - Communicate executive summary- Communicate with event steering teams and executive-level committees- Align RainFocus resources with the appropriate client resource, set communication plans and expectations- Solicit feedback from clients and team members to drive prioritization- Manage escalated decision points with stakeholders to remove obstacles
Change management- Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology 
Project controls- Manage expectations, scope and priorities of strategic milestones- Owns managing risk to timeline or successful client outcomes, escalate to executive leadership where appropriate- Maintains visibility into project level events, serves as escalation point for Project Manager, Solution Architect and other project team members

Qualifications

• 7+ years project management experience including skills in software implementation, schedule, cost, and risk management
• Ability to utilize various project management tools to coordinate and manage complex projects
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Microsoft Office suite and familiarity with Smartsheet
• Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership
• Experience working in a consulting environment or client-facing role
• Experience designing large-scale complex solutions without losing sight of the details
• Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges

Success Measures

• Client satisfaction 
• On-time delivery 

Personal Characteristics

• The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
• Ability to take initiative
• Challenger mentality with the ability to drive client discussions
• Ability to organize ambiguous ideas into concrete deliverables 
• Able to prioritize competing deadlines
• Determined, strong and organized leader
• Team-player
• Self-motivated
• Strong communicator

Location/TravelRemote opportunities available for non-Utah based Candidates.  Office environment. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as post mortem and client driven meetings. Why work at RainFocus?At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing.  As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k and generous PTO.  What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!