Client Case Manager

Looking for a role that helps close the access gap for families seeking behavioral health services with an ultra-efficient assessment and onboarding process so clients can get the care they need quickly through innovative and flexible treatment options? Consider joining Catalight Care Services (CCS), one of the nation’s largest behavioral health networks supporting more than 10,000 families a year and growing. In addition to providing access to exceptional care, the organization is helping build a culture and community focused on equality and belonging so all people, of all abilities can live their best lives and thrive. If that is not enough to entice you, clinical excellence reigns at CCS with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, Medical psychologists and BCBAs. We also offer flexible hours and competitive compensation. JOIN US!

JOB SUMMARY: 
The Client Case Manager will focus on streamlining and improving processes, communication, client satisfaction, and clinical quality outcomes with our client families. By concentrating on clinical outcomes, this role ensures our client families are supported throughout their episode of care by addressing the client family needs, barriers, or challenges and providing service recovery.   By understanding client-specific needs and clinical outcomes, we aim to create a more effective and supportive care path experience. 

The Client Case Manager liaises between client families, provider network, internal CCS departments, and other resources to assess and coordinate appropriate behavioral health treatment.  The client facing clinical case manager supports coordination of care to ensure that each client receives high-quality services.

*Must be Licensed in CA*

Core Responsibilities & Essential Job Functions

• Follows care plan through effective case management
• Responsible for assessing and addressing risk, and escalates high risk clinical concerns to supervisor
• Serves as a liaison between treatment providers, funding sources, and client families.
• Collaborates with key stakeholders to address clinical concerns related to client care.
• Serves as the main contact for client families and funders and responds to all inquiries to ensure that they are addressed
• Responsible for conducting service recovery efforts through a thorough clinical review of current care plan (i.e understanding barriers, challenges, clinical progress and desired outcomes) with client families.
• Address and resolve any issues or complaints from client families to improve client satisfaction and access to medically necessary services through service recovery.
• Responsible for reviewing clinical appropriateness of provider transfer requests and supports client’s transition to next treating provider.
• Completes documentation regarding all interactions with the client, provider, and interdisciplinary team, using appropriate systems and procedures in a timely manner, per agency policies.
• Supports Clinical Escalation Specialists and Provider Case Manager to address complaints and grievances by conducting client case reviews and client family outreach. Documents all client family complaints and grievances, and submits documentation to the Catalight Quality department, per policy requirements
• Responsible for supporting identified coverage needs related to Behavioral Health Screening.
• Monitor and analyze trends in caregiver concerns.
• Prepare and present data to management on caregiver trends.
• Participate in special projects, and assist with additional duties or tasks, as assigned by supervisor

Qualifications

Minimum Education, Experience & Training Equivalent to:

• Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required.
• Current registration as an Associate with the California Board of Behavioral Sciences
• Licensed Clinical Psychologist, LCSW, LMFT or LPCC strongly preferred.
• One to two years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred
• Knowledge of community resources
• Previous experience with clinical case management.
• Demonstrated expertise in crisis management.

Knowledge & Skills:

• Able to conduct strengths based, client centered clinical screener and refer clients for clinically appropriate services.
• Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies
• Sensitivity to working with an ethnically, linguistically, culturally, and economicall