Client Advocate Manager - HIS

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Client Advocate Manager

3M Health Care is now Solventum.

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You Will Make in this Role

The Client Advocate Manager will be responsible for managing a team of Client Advocate Executives with assigned clients in Health Information Systems products and services. The manager of this team will be expected to lead a team that is responsible for serving as trusted advisors and strategic partners to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE team will be expected to cultivate executive-level relationships, drive top quartile performance, proactively remove barriers inhibiting success and look for growth opportunities within the organization. The ideal candidate will have experience with management of direct reports, hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client and HIS through their relationships.

• Driving best practice performance, achieving top quartile performance, effective revenue cycle processes, clinical efficiencies and outcomes

• Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio

• Nurture and build relationships with CXO, VP and Department Managers to maximize value across the regional market segment.

• This individual will advise clients on business process and customer workflow improvement that takes place in this changing market segment.

• Drive cross-functional focus on Customer Outcomes, Value, and Experiences

As a Manager of the Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Client Care & Advocacy – Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader.

  • Leverage performance insights to guide client decisions and shape long-term partnership strategies.

  • Coordinate with internal Health Information Systems departments to raise client issues and concerns.  Engage with technical teams for any integration needs.

  • Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements.

  • Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.

  • Elevate client visibility through strategic recognition programs and reference opportunities.

• Retention and Revenue - responsible for continued partnership and success with Health Information Systems on existing