Client Advisor - South Coast Plaza

POSITION OVERVIEW:

The Client Advisor is a Brand Ambassador that embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals.  As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

RESPONSIBILITIES:

Team

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.

Client

• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.

• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.

Business

• Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.).
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
• Learn and master Brand and product knowledge.

Operations

• Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow-up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.

REQUIREMENTS:

 

Education

• N/A

Work Experience

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other relevant client oriented/service roles are acceptable.

Special Skills and Personal Attributes

• Team oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.