Client Advisor - Prada Scottsdale

Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church’s long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

 

JOB PURPOSE

 

To represent the Company towards customers. To achieve the quantitative and qualitative objectives for both the Department and the Store.

 

 

RESPONSIBILITIES

 

SALES

• Manage sales and optimize each step of the sales process.
• Understand the customer’s needs, both expressed and hidden.
• Present and value the product range.
• Boost cross-selling and additional sales.
• Accompany the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
• Deal with complaints, eventually with the manager’ support.

• Get deep knowledge of all the products in the assigned Product category.
• Ensure the correct management (cleaning, care, replacement) of the products in the department.
• Know available products in stock.

 

 

KNOWLEDGE AND SKILLS

 

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

English is a must other languages are a plus