Client Access Manager

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Knowledge of utilization review process with the ability to review continued length of stay, assure appropriate allocation of facility resources by striving to provide quality client care in the most cost-effective manner.  Monitor chart quality of representative sample of Crisis Stabilization Unit charts.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reports to work as scheduled on a daily basis and performs assigned duties to ensure the smooth operation of the department. 

• Supervises team of UR Specialist and Case Managers. 

• Able to work within an Electronic Medical Record (recording UR interactions in charts).

• Able to work in a high paced atmosphere managing multiple cases at a time.

• Performs utilization and financial case management duties.

• Maintains a clear description of methodology used in conducting utilization review/financial case management role.

• Assures proper information is relayed to third party provider in timely fashion.

• Assures continued need for stay is documented.

• Meets appropriate deadlines for certification and recertification.

• Documents activities for later review.

• Assures appropriate consents are signed for information release and maintains confidentiality policies.

• Makes Clinical Director aware of client/payer issues.

• Communicates effectively with treatment team including psychiatrist to ensure appropriate length of stay.

• Trains Case Managers

• Function as team leader for other UR positions, giving guidance and training.  

• Coordinate flow of information between UR, units, and fiscal staff.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.

• Organized, dependable, able to articulate needs of the client.

• Experience with MS software and other computer software.

• Ability to lead and be a team player.

QUALIFICATIONS

Education Level              

High school diploma or GED required.
 

Years of Experience       

and 2 years’ behavioral health experience.

Certification/Licensure 

LPN certification required. RN preferred.

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity a