Clerical Associate

Description

What is Houchens Insurance Group?

We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:

1. Clients

2. Co-owners

3. Communities

By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

Summary

Operates a multiline telephone system to answer incoming calls and direct callers to appropriate personnel. Handles general office service needs, including support for the Clerical Team.

80% Clerical Duties

Responsibilities include:

• Answering incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel are unavailable.
• Answering questions about organization and provides callers with address, directions, and other information.
• Sending faxes, and retrieving and routing incoming faxes.
• Operating office equipment such as photocopying machines.
• Perform typing, data entry, filing, and other administrative duties as assigned. 
• Oversee various office files and provide general office filing support. 
• Performing other clerical duties as needed.

10%

Customer Service and Teamwork

Greets clients with a welcoming attitude. Works together with the team and with other departments. Volunteers will back up and/or assist others as needed. Manages PTO to work with departmental needs. Completes special projects as assigned by the Manager.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the education program.

Requirements

Education and/or Experience

Associate's degree or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software, Contact Management systems, Order processing systems, and Database software and must be well-versed in Spreadsheet software (Excel).

Certificates, Licenses, Registrations

Must be able to obtain insurance licenses and designations as set forth by the organization's education plans.