Claims Handler – Gadget & Warranty

Turning risk into opportunity Human progress runs on a single trade: risk for opportunity. Every venture worth doing - a new business, a new home, an exciting trip - means accepting the chance it goes wrong. Insurance is what lets us take those chances anyway, and the claim is the moment it either delivers on that promise or fails to. We're rebuilding that moment. ClaimSorted is an AI-native claims solution for insurers and large corporates that resolves claims faster, fairer, and more reliably than the industry ever has. Handle risk that well, and people are free to take on more of it - that's how you push society toward opportunity: not by eliminating risk, but by making recovery so fast and certain it stops being a reason to hold back. We're one of the fastest-growing InsurTechs - scaling 10x YoY, processing hundreds of millions in claims payouts, and backed by the world's leading investors: Y Combinator, Atomico, and Eurazeo. What we are looking for We are looking for a confident, analytical and detail-focused QA & Authorisation Handler to join our Technical Claims Support Team. You will provide a key technical control across our claims operation, completing Quality Assurance reviews and reviewing claim settlements at the authorisation stage . As the final line of defence before a claim settlement is approved , you will be responsible for independently reviewing the claim, evidence, policy coverage and settlement calculation before making the decision to authorise, pass back or escalate . This requires confidence and strong technical judgement. You must be comfortable making decisions, challenging claim assessments where something does not look right and clearly explaining the reasoning behind your decision. The role goes beyond identifying individual errors. You will use findings from QA and authorisations to identify potential financial leakage, recurring handling issues, process and control gaps and emerging trends across the claims operation. You will be comfortable using data to understand where issues are occurring, identify root causes and turn findings into practical improvements to processes, controls, guidance and training. As ClaimSorted works across a range of insurance products and partners, you will need to be adaptable and confident moving between different products, policy wordings, processes and priorities while maintaining consistently high standards. As part of the wider Technical Claims Support Team, you will also support other technical claims activities where required. Responsibilities Review claim settlements at authorisation stage across all ClaimSorted products , acting as the final line of defence before payment is approved. Independently review policy coverage, supporting evidence and settlement calculations, making confident decisions to authorise, pass back or escalate . Complete Quality Assurance reviews across all products , ensuring claims are handled accurately, fairly and in line with policy, partner and