Claims Examiner II, Construction

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the investigation and resolution of lower to medium complexity and lower to medium exposure claims. These claims will consist of non-litigated and litigated matters. Under general supervision, this position will be able to manage a full claim workload with minimal assistance and be responsible for making sound decisions within delegated authority. Adheres to Fair Claims Practices regulations as applicable in various states. Minimal travel required.

Responsibilities:

• Analyzes coverage and communicates coverage positions
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Contributes to maintenance of claims guidelines and best practice procedures
• Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable
• Delivers technical training to colleagues and external contacts as appropriate
• Directs and monitors assignments to experts and outside counsel, ensures effective vendor and litigation management on moderate to high complexity claims including demonstrable savings
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Negotiates and settles claims typically in litigation either directly or indirectly
• Participates in special projects or assists other team members as requested
• Prepare coverage position letters on matters typically in litigation without assistance of outside coverage counsel.
• Prepares reports by collecting and summarizing information
• Present at roundtables to senior claims leaders and underwriters on cases going to trial
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
• Travel to mediations, trials, and conferences as required
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.

Qualifications:

• Bachelor’s degree or equivalent work experience
• Must have or be eligible to receive claims adjuster license.
• Participation in industry training opportunities (CLM Claim College, Munich Re Training, FDCC, etc.)
• Minimum of 3 years of claims handling experience or equivalent combination of education and experience
• Markel offers hybrid (3 days in the office and 2 days remote )
• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Strong organization and time management skills
• Ability to work autonomously in a fast-paced environment
• Experience in negotiation, mediations and monitoring trials
• Ability to influence claims stakeholders and to effectively direct claims strategy
• Strong litigation management skills are required including the ability to provide direction and guidance to defense attorneys and other experts while controlling expenses.
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Knowledge of tort and contract law
• Strong desire for continuous improvement
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.    

#LI-Hybrid

US Work Authorization