Claims Assistant

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary

The Claims Assistant provides administrative and operational support to the Claims team, ensuring timely and accurate processing of claim-related documentation, regulatory notices, and correspondence. This role is critical in maintaining compliance with jurisdictional requirements, supporting litigation processes, and ensuring efficient mail, fax, and communication workflows.

Key Responsibilities

Claims Administration & Regulatory Compliance

• Prepare and complete all DWC notices accurately within regulatory timeframes (same day or within 24 hours of check issuance).
• Complete all other assigned claim tasks within five (5) days or sooner as business needs dictate.
• Ensure benefit notices are completed by 12:00 PM to meet same-day mailing requirements.
• Verify all documentation includes appropriate jurisdictional language and attachments.
• Identify and utilize the appropriate delivery method for claim notices (e.g., email delivery where permitted).

Accommodation & Documentation Support

• Assist with processing and tracking documentation related to claim activities.
• Ensure completeness, accuracy, and timely routing of all required forms and supporting materials.

Mail and Document Management

• Pick up, open, date stamp, and process incoming mail daily (by 1:00 PM).
• Index and route all mail to Laserfiche the same day for assigned adjusters.
• Scan and distribute documents including:
  • Medical, translation, copy, and expert invoices (to CorVel for proc