Claims Adjuster

About C.R. England, Inc.


Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.


C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.


Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.


Position: Claims Adjuster
Pay: $55,000 - $75,000
Location: West Valley City, UT
Schedule: Monday - Friday 7-4 or 8-5
SUMMARY
The Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving third-party auto and property damage claims. This position applies sound judgment to determine liability, manage exposures, and achieve equitable settlements in compliance with company policy, client expectations, and applicable regulations.
PRIMARY RESPONSIBILITIES
• Conduct thorough investigations of assigned claims, including obtaining statements, gathering and reviewing evidence, and assessing coverage and damages.
• Evaluate claim exposure and determine appropriate resolution strategies.
• Negotiate settlements within assigned authority limits in accordance with company and industry best practices.
• Maintain timely and detailed documentation of claim activity and communications in accordance with established standards.
• Communicate effectively with various parties including claimants, insureds, attorneys, vendors, and internal departments throughout the claim lifecycle.
• Manage multiple active files while prioritizing urgent or high-impact cases.
• Handle conflict and sensitive situations with professionalism and composure.
• Collaborate with internal stakeholders to align goals, identify process improvements, and ensure compliance with departmental procedures.
• Demonstrate adaptability and effective problem-solving in a dynamic and changing environment.
ESSENTIAL JOB FUNCTIONS
• Keep company leadership informed of priorities, trends, and issues requiring attention.
• Participate in department meetings and initiatives to establish goals and align priorities.
• Promote and adhere to all safety rules, regulations, and company policies.
• Maintain a professional appearance and demeanor in accordance with company standards.
• Treat all individuals with dignity, fairness, and respect.
• Exhibit teamwork, reliability, and a proactive approach to resolving issues.
• Provide excellent customer service to both internal and external partners.
• Utilize computers and office equipment effectively to perform daily responsibilities.
QUALIFICATIONS
• Bachelor’s degree in Business, Risk Management, or a related field, or equivalent work experience.
• Experience in liability or insurance claims adjustment preferred.
• Transportation or logistics industry experience strongly desired.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong organizational skills with high attention to detail and accuracy.
• Ability to manage multiple priorities and adapt to changing workload demands.
• Excellent written and verbal communication skills.
PHYSICAL REQUIREMENTS
• Ability to hear and communicate clearly, in person and via phone, to exchange detailed information.
• Frequent sitting and use of computer and office equipment for extended periods.
• Occasional standing, kneeling, bending, lifting, or carrying up to 25 pounds.
• Ability to work extended hours, weekends, or holidays as required by business needs.
• Visual acuity sufficient to read data, analyze reports, and view computer screens.
IMPORTANT NOTICE
This job description is not an exhaustive list of all responsibilities, duties, or qualifications associated with the position. Management reserves the right to modify, add, or remove duties as business needs evolve. Reasonable accommodations will be provided to qualified individuals with disabilities when appropriate.


C.R. England is an equal opportunity at will employer and does not discriminate against any