Circulation Services Assistant

Job Summary

$18.68 - $28.86 / hour DOQ + Part-Time County Benefits

Performs responsible work supporting activities of the Circulation Services Division including complex procedures involved with the computerized transactions of library materials to the public; collects money for late and lost library materials and sale items; and assists in opening and closing of the library.

Responsibilities

• Provides public service at the circulation desk performing all related tasks; answers circulation and directional questions; refers questions to appropriate person or division; operates cash register; transfers funds from register to safe; and, reconciles daily receipts.
• Uses integrated library system to charge out library materials; processes user records; determines material status; locates resources within the system and arranges for transfer of materials; places items on reserve; registers new users; learns new computer procedures for upgrades and software releases in a timely manner; runs computer reports as required.
• Verifies and sends overdue notices; receives and records overdue fines; sends related correspondence as needed; processes lost/damaged library materials to technical services; resolves user records and problem files; processes user refunds.
• Assists with opening and closing the library; checks in, sorts and shelves library materials as needed; may schedule and supervise circulation services volunteers.
• May participate in library-wide committees, projects or attend staff development programs, workshops or conferences.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a Bachelor’s degree; some library or bookstore experience; cash handling experience preferred.
• Must possess reliable transportation to work site(s).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; personal computer operations.
• Skill in excellent written and verbal communication; and use of computer software, especially Microsoft Office Suite.
• Ability to establish and maintain effective working relationships with coworkers and the public; type and file accurately; independently organize work, set priorities, use time effectively and meet deadlines; follow through on details; maintain records in a standard, orderly, and systematic fashion; work well under pressure; compare names and numbers quickly, resulting in working knowledge of the Dewey Decimal System; sort/shelve fiction collections alphabetically by author’s last name; and, learn to operate library automated system with high degree of efficiency.

• Duties are performed primarily in an office setting; operates computer keyboard and mouse and other standard office equipment.
• Must be able to work a flexible schedule, including some nights and weekends.
• Requires the ability to travel among various work sites.
• Performs work safely in accordance with department safety procedures and County Safety Program; operates equipment safely and reports any unsafe work condition or practice to supervisor.
• May be required to report to work to serve customers during emergency conditions; may be assigned to report at a different time and location and to perform different duties as necessary.

Click here ​for full job description. Accepting applications until 11:59pm EST on 03/21/2025. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.