CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73004815

Requisition No: 874975 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73004815

 Pay Plan: Career Service

Position Number: 73004815 

Salary:  $41,517.24 - $55,115.04 / annually 

Posting Closing Date: 05/11/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Operations Analyst II position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Conducting reviews of computer system records to determine compliance
• Identifying deficient performance, workflow issues, error trends and training needs
• Preparing reports and making recommendations
• Identifying and resolving operational deficiencies
• Providing guidance and feedback to team members
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Two years of experience with a Child Support Program.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.

PREFERENCES:

• Preference given to candidates with prior experience in the Compliance Process.
• Preference given to candidates with prior experience in conducting customer service calls or webchat quality reviews.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• The work schedule will be Monday through Friday 8:00 a.m. - 5:00 p.m.
• An Alternative Screening Tool will be used in lieu of a Skills Verification Test.
• This position is housed in Tallahassee - Central Operations.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nery Marrero, (850) 717-6071, Nery.Marrero@floridarevenue.com.