Chief Operations Officer

Description

WHO IS YFA?

We tackle some of the world's toughest problems. Our employees are an incredible group of compassionate, committed individuals, drawn by the opportunity to make a difference. Year over year, our employees report they are proud to work here and are willing to go above and beyond in service of our mission to create a safe, nurturing environment for children. 

Youth and Family Alternatives, Inc. (YFA) was founded in 1970. Our purpose and role is to serve children and families in crisis, providing programs that encourage healing, restoration, and success for those we serve. This is why “Family” is our middle name! Our hardworking 350+ team members work in partnership with communities and families, providing a full range of services across the state of Florida. 

No matter the role, we believe every team member at YFA has a critical role in supporting our children and our communities and we constantly strive to ensure a positive, purpose-driven, dynamic work environment for you to learn, grow and meet your fullest potential.  

Put your talents to use in a culture of care where you can make the world a better place.
POSITION SUMMARY:The Chief Operating Officer is responsible for managing all hands-on operational aspects of the company. Assists the CEO in the aggressive and successful growth of the company. Reporting to the CEO and serving as an integral member of the senior management team.
WHAT YOU WILL DO:  

• Requires complex job skills, moderate autonomy, and advanced verbal, written, and computer skills.
• Ability to adapt and function effectively as both a leader and a team member.
• Provides leadership, management, and vision to ensure proper operational controls, administrative procedures, and people systems.
• Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.
• Effective communicator capable of working with diverse staff, clients, and the public.
• Exceptional written, oral, interpersonal, and presentation skills.
• Ability to interface with senior management, the Board of Directors, and staff.
• Skilled in facilitating large groups and managing varied group dynamics.
• Punctuality and readiness to work are essential.
• Commitment to EEO compliance and a respectful workplace.
• Cooperative in a group/team setting and takes direction from supervisors.
• Upholds core values and mission of the organization.
• Strong mentoring and coaching experience with a team of diverse expertise levels.
• Entrepreneurial team player with multitasking abilities.
• Superior management skills to influence and engage direct and indirect reports and peers.
• Self-reliant, problem solver, and results oriented.
• Energetic, flexible, collaborative, and proactive; a team leader impacting strategic/tactical finance and administration.
• Capable of both tactical and strategic thinking.
• Passionate about the organization's mission.
• Provides day-to-day leadership and management that reflects the company's mission and core values.
• Responsible for driving company performance to achieve business goals.
• Ensures timely, accurate reporting on company operations.
• Leads the development and implementation of growth strategies and processes.
• Collaborates with the management team to build operational infrastructure for rapid growth.
• Motivates and leads a high-performance management team; recruits and retains key executive team members.
• Acts as lead client-care officer, maintaining direct contact with clients and partners.
• Assists in raising capital to meet sales, growth, and market share objectives.
• Fosters a success-oriented, accountable environment within the company.
• Represents the firm with clients, investors, and business partners.
• Advises senior management on financial planning, budgeting, cash flow, investments, and policy matters.
• Serves as a management liaison to the board and audit committee, presenting financial matters effectively.
• Contributes to strategic goals and overall management of the organization.
• Maintains communication with the president on critical issues.
• Represents the organization externally in banking and lease negotiations.
• Oversees finance and operations teams, promoting high performance and continuous improvement.
• Ensures staff receive timely and appropriate training and development.
• Establishes and monitors staff performance goals, assigns accountabilities, and conducts performance appraisals.
• Mentors and develops staff, supporting their professional growth.
• Ensures adherence to the strategic plan and delivers status report