Chief Operating Officer, Human Services

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.

About the job

As the Chief Operating Officer (COO) of our Human Services business unit, you’ll report directly to Skylight’s Vice President (VP) of Human Services and be responsible for executing the strategic direction of the business unit, managing end-to-end operations, and driving results on a day-to-day basis.

What you'll do

• Collaborate with the VP of Human Services and other members of Skylight’s executive team (e.g., CEO, COO, VP of Growth) in setting and driving the business unit’s long- and short-term strategic direction
• Lead the execution of the business unit’s strategic direction through activities such as organizational-wide goal setting, performance planning, operational planning, and performance management
• Manage and engage in the day-to-day operations of the business unit, such as overseeing the work of managers, ensuring our client delivery teams are performing at the highest levels, and troubleshooting a variety of issues as they arise
• Play a direct role in all aspects of growing Skylight’s portfolio of health and human services contract work with agencies such as the Centers for Disease Control and Prevention, Centers for Medicare & Medicaid Services, and Veterans Affairs, including business development, opportunity capture, and bid & proposal
• Maintain ongoing visibility into the financial, operational, and performance health of the organization, including client projects, to facilitate proactive and sound decision-making
• Collaborate closely with Skylight’s Executive Office, including the COO, to ensure that the business unit’s operations align with the core operations of the company as a whole, including finance, accounting, legal, people ops, marketing, communications, growth, contract management, and information technology
• Build a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met
• Build and maintain trusted relationships with key customers, partners, stakeholders, and vendors

Minimum qualifications

• Experience in the health and human services industry
• Ability to manage a multi-million-dollar profit & loss business, including multiple client engagements with multiple subcontractors
• Ability to sustain and grow a professional services business through business development, opportunity capture, and bid & proposal
• Strong understanding of how a professional services and government contracting business works
• Startup mentality, including a high degree of entrepreneurialism and resourcefulness
• Excellent general management and leadership skills
• Outstanding organizational skills, including attention to detail
• Excellent people management skills
• Experience building and managing high-performing teams
• Relentless commitment to diversity, equity, and inclusion
• Collaborative, supportive leadership style
• Excellent interpersonal and problem-solving skills
• Strong business acumen
• Superb written and oral communication skills
• Relentless commitment to excellence and quality in everything we do
• Strong understanding of business functions such as people ops, finance, marketing, business development, etc.
• Ability to collect, analyze, and derive actionable insights from financial, operational, and performance data
• Ability to serve as a coach/mentor to other leaders and managers
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passionate about creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

Nice-to-have qualifications

• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.