Chief of Staff

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin, TX

About the role:

The Chief of Staff role will be a critical partner to support leadership, responsible for driving strategic planning, operational excellence, and data-driven decision-making to accelerate the growth and success of our support organization. This role requires a leader who can seamlessly blend strategy with execution, build robust processes, and foster strong cross-functional collaboration across product, engineering, sales, marketing, finance, and customer success to drive product adoption and growth.

Turn strategy into coordinated execution across Support, Product, Engineering, Success, Sales, and Finance. Keep the rhythm of business tight, the story clear, and the priorities stable. Partner closely with the VP of Operations, who owns day‑to‑day delivery, workforce management, and operational outcomes.

This is not the VP of Operations, a program manager running the queues, or an executive assistant. This is an executive operator who aligns priorities, drives follow‑through, raises clarity, and keeps the system honest.

Responsibilities

Strategic Planning & Execution:

• Partner with Product Leadership to define and operationalize the multi-year strategy for the Application Performance group.
• Identify, scope, and drive critical strategic cross functional initiatives and special projects to accelerate growth.

Business Performance & Insights:

• Track and report on key performance indicators (KPIs) for the Application Services teams.
• Develop and drive dashboards and reporting mechanisms to provide actionable insights for growth to product leadership and other stakeholders.
• Lead regular business reviews (MBRs/QBRs) for the product group, highlighting performance trends, risks, and opportunities.

Operational Excellence & Process Improvement:

• Identify and implement process improvements to enhance the efficiency and effectiveness of the Application Performance product lifecycle
• Streamline and optimize go-to-market (GTM) processes, including product launch readiness, sales enablement coordination, and feedback loops.
• Partner with Product and Engineering to optimize resource allocation and project prioritization frameworks.

Cross-Functional Collaboration & Alignment:

• Act as a key liaison between the support and other functions including Product, Sales, Marketing, Customer Success, Engineering, Finance, and Legal.

Executive operating cadence

• Run the weekly, monthly, and quarterly business rhythm. Staff the VP for decision forums, reviews, and customer briefings.
• Maintain the single source of truth for priorities, owners, dates, and risks. Drive follow‑through and close loops.

Strategic planning and alignment

• Translate strategy into a clear plan with objectives, success measures, and interlocks.
• Keep Support plans aligned with Product roadmaps, readiness, and launch calendars.
• Prepare board‑ and exec‑ready narratives that connect goals to results.

Cross‑functional coordination

• Orchestrate the work between Support, Product, Engineering, SRE, Security, Billing, Sales, and Success.
• Unblock decisions quickly. Escalate thoughtfully. Track commitments to closure.

Business reviews and communications

• Build the VP’s weekly packet. Publi