CHB Drawback Delivery Leader

The Drawback Team Lead will be responsible for the supervision of the remote colleagues based in the San Francisco office and the oversight of data operations for assigned clients’ drawback programs. Plays a key role in supporting the Drawback team with regulatory research, supply chain data analysis, and key client support. There is an expectation to develop into a Drawback subject matter expert for the larger Maersk organization. This position reports to the Drawback Team Manager.

We Offer:

Think Global, Work Local with Maersk Customs Service! (f.d. KGH Customs Services)

Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?

Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy.  With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.

Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.

Are you ready to play your part in this?

The opportunity:

We are seeking an experienced and detail-oriented CHB Drawback Delivery Leader to lead our remote team in the San Francisco office and oversee data operations for assigned clients' drawback programs. As a key member of the Drawback team, you will play a crucial role in supporting regulatory research, supply chain data analysis, and key client support. If you have a strong background in Customs regulations and import-export processes, excellent communication skills, and experience in project management, we encourage you to apply.

Key Responsibilities:

• Serve as a liaison between drawback claimants and the U.S. Customs and Border Protection (CBP)

• Supervise daily operations of remote team members, including project assignment, quality analysis, and feedback

• Develop and implement strategies for recruiting, hiring, training, and evaluating team members

• Proactively support clients in identifying drawback opportunities and developing compliant drawback programs

• Assist in evaluating claimants' supply chain processes and recordkeeping to determine drawback program viability

• Coordinate data validation process for general accounts

• Communicate with internal and external stakeholders regarding project milestones, issues, and resolutions

• Prepare drawback entries for electronic submission to CBP

• Develop expertise in Drawback regulations and Customs operations

We are looking for:

• Bachelor's degree in International Trade/Logistics/Business/Accounting or equivalent relevant working experience

• At least 3 years of experience in Customs regulations and import-export processes from a Customs brokerage perspective or the operations of an import-export company

• Strong project management skills and experience delivering under strict KPIs and timelines

• Intermediate to advanced skills in Excel and other Microsoft Office suite tools

• Ability to analyze and manipulate data from various sources and formats

• Ability to communicate technical matters to stakeholders in written and oral form

• Strong leadership and people management skills, with experience managing a diverse team

• Licensed Customs Broker preferred, but not required

Company Benefits:

• Medical

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