Chargeback Analyst-Enterprise Contract Management (ECM)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Contract Administration and Management

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Chargeback Analyst-Enterprise Contract Management (ECM) (2 positions available), to be located in Raritan, NJ.

The Chargeback Analyst will be responsible for managing the Chargebacks process for key Medical Tech distributors. This role is responsible for developing key internal and external partnerships, performing root cause analyses, resolving complex Chargeback discrepancies, partnering with Finance regarding Chargeback credits and deductions, and measuring/monitoring wholesaler compliance. In addition, key responsibilities also include any compliance related activities, such as Sarbanes-Oxley related activities.

Key Responsibilities:

• Manage distributor Chargeback Payments through the CORE, ICS & SAP system

• Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business

• Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule and process resubmissions

• Research, troubleshoot, and solve problems of broad complexity

• Collaborate and lead communication with business partners such as Channel Partners, Operating Companies, distributors to identify and resolve root causes on disputes

• Identify and implement process improvements and cost reduction

• Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity

• Maintain monthly metrics on wholesaler accounts

• Develop, create, run reports, and perform trend analysis

• Perform monthly audits and validate outgoing operating company reports and internal data requests to ensure accuracy

• Act decisively while understanding the impact of actions, processes and problems across the department

• Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.

Qualifications:

Education:

• Minimum of Bachelor's degree is required.

Skills & Experience:

Required:

• Minimum of two (2) years of relevant work experience

• Demonstrated leadership, analytical, and organization skills, with ability to prioritize successfully and work independently

• Excellent verbal and written communication skills

• Proficiency with Microsoft Office Suite, including advanced proficiency with MS Excel (specifically VLOOKUP and pivot tables); Excel macros is preferred)

Preferred:

• Experience in contracting, chargeback, and/or healthcare

• Knowledge of Model N (ICS/CORE) and SAP

• Project management/leadership experience

• Familiarity, training, or certification with Process Excellence or Lean methodologies

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

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