Channel Sales Strategy & Program Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Channel Sales Strategy & Program Manager will work closely with global channel leaders, partners, and sales to drive revenue growth and optimize Five9’s Next Level Partnership Programs. This role is responsible for maximizing business impact, streamlining processes, and ensuring both customer and partner growth. 

Key Responsibilities: 

Sales & Strategy Development: 

• Collaborate with Five9 leadership, partners, and sales to develop pricing, programs, and enablement globally.   

• Develop and drive business acceleration through a balanced route-to-market strategy. 

• Expand into new, existing, and emerging markets. 

Program Management: 

• Lead the orchestration of cross-functional efforts to enhance channel & sales capabilities by understanding business, financial expectations, and architecture. 

• Design programs and partnership frameworks that deliver accelerated value for both Five9 and its customers. 

Performance Monitoring: 

• Track program/partner metrics and create project status reports.  

• Provide executive briefings to senior leadership on program performance and key milestones. 

Asset Allocation: 

• Assist in managing resources, including people, budgets, and tools, to ensure the channel and global sales team meets its strategic goals. 

Communication and Alignment: 

• Ensure alignment of the channels team with overall company strategies, including updates on revenue changes, commission structures, and executive partner communications. 

Revenue Operations: 

• Act as the primary problem-solver for urgent needs, while providing cross-functional leadership that results in a swift resolution. 

• Create proactive: SWOT analysis’s, processes, and investment strategies that generate consistent revenue growth and scale.  

Qualifications: 

Education: 

• Bachelor’s degree in business, marketing, sales, or a related field. An MBA is sometimes preferred. 

Experience:  

• 5-10 years of experience in sales, preferably in channel or partner management. 

• Proven track record of managing partner relationships and driving revenue through indirect sales channels. 

• Experience with B2B sales in relevant industries (e.g., technology, SaaS, telecommunications). 

• Strong understanding of business development, financial modeling, and resource allocation. 

Competencies: 

• Strong communication, negotiation, and relationship-building skills. 

• Ability to work globally, cross-functionally and align strategies across departments. 

• Deep understanding of channel sales models, partner ecosystems, and go-to-market strategies. 

• Ability to analyze market trends and sales data to identify opportunities for growth. 

• Experience with CRM platforms (Salesforce) and sales management tools. 

• Strategic thinking with the ability to align channel strategies with business goals. 

 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside with