Front Office Supervisor - Center for Health & Well-being

Position Summary: 

This position ensures smooth administrative functions, administrative staff supervision, maintains compliance with healthcare regulations, and helps to create a positive environment for both patients and employees. This position plays a crucial role in the efficient operation of our medical practice, bridging clinical and administrative aspects to provide high-quality patient care. This position supervises revenue cycle activities to ensure coordinated and optimized patient access functions, including, but not limited to, accurate patient registration, insurance verification, cost estimation, patient pre-arrival preparation, organization pre-arrival preparation, financial counseling, cash collection, and revenue optimization.

Salary & Benefits: 

$62,000 - $65,000, commensurate with experience 

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire. 

Primary Duties:

• Oversee daily operations of the medical office.

• Supervises and trains administrative and support staff.

• Participants in the Development and implementation of office policies and procedures.

• Ensure compliance with healthcare laws and regulations (e.g., HIPAA).

• Manage patient scheduling, billing, collections, and insurance claims processes.

• Maintain and update electronic health records systems.

• Handle financial responsibilities including budgeting and payroll.

• Coordinate with medical staff to ensure efficient patient flow.

• Manage inventory of medical supplies and equipment.

• Resolve patient complaints and address concerns.

• Implement quality improvement initiatives.

• Liaise with external vendors and service providers.

• Ensure a clean, safe, and welcoming environment for patients and staff.

• Manage Phone Operations.

• Performs other duties as required/assigned by leadership.

Required Knowledge, Skills and Abilities: 

• Five (5) years of relevant experience.

• Valid Driver’s License.

• Knowledge of Front office medical systems, principles, and practices.

• Experience with underserved vulnerable populations.

• Knowledge of medical billing and coding procedures.

• Proficiency in medical office management software and electronic health record systems.

• Strong understanding of healthcare regulations and compliance requirements.

• Familiarity with medical terminology and basic clinical procedures.

• NCQA, AAAHC, and/or JC accreditation process.

Preferred Knowledge, Skills and Abilities: 

• Bachelor’s degree in healthcare administration, public/community health, business, or related discipline and/or ten (10) years of relevant experience.

• Demonstrated experience with training and leading staff.

• Managing SDoH related systems and clinic grants.

• Billing and Coding Certification.

• Bilanguage – Spanish.

Working Conditions: 

Clinical office environment.

How to Apply: 

Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact jonesiie@gvsu.edu. If you need technical assistance, please contact Human Resources at hro@gvsu.edu. 

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.