Staff Technical Product Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology: 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

Summary:

The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience. 

Does your resume show years of building consumer grade experiences? Can you talk in technical depth to some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success. 

While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset. 

What you get to do in this role:   

Product Strategy and Roadmap: 

• Develop and communicate a clear product vision and strategy aligned with the company's overall objectives. 
• Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution. 

Requirement Gathering and Prioritization: 

• Collaborate with stakeholders, to gather and prioritize product requirements. 
• Define user stories, use cases, and acceptance criteria to guide the development process. 

Technical Understanding: 

• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product. 
• Collaborate closely with engineering teams to ensure the technical feasibility of product features. 

Cross-Functional Collaboration: 

• Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery. 
• Foster effective communication and collaboration among team members. 

Product Development Oversight: 

• Monitor and track product development progress, ensuring that it stays on schedule. 
• Make critical assessments and trade-offs to meet project objectives. 

Performance Metrics and Analysis: 

• Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights. 

Customer Feedback and Iteration: 

• Gather and analyze stakeholder feedback to identify opportunities for product improvement. 
• Iterate on product features and enhancements to address stakeholders needs and pain points. 
   

Qualifications

To be successful in this role you have:

• 6+ years in software product management experience 
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) or related equivalent experience is preferred.  
• Strong prioritization skills and the discipline to focus on high impact activities.   
• Experience defining and capturing product requirements and transforming them into a product roadmap.  
• Assesses com