Academic Success & Undergraduate Advising (ASUA), Associate Vice Presidents Office (AVP) - Student Assistant

Job Summary: 

Student Assistant(s) for the ASUA AVP’s Office will serve as the initial point of contact for students, staff, and faculty. Student will be responsible for staffing the front desk and providing customer service for walk-in, phone, and live chat support. They will assist full-time staff in performing general office operations to include but not limited to: answering phones, filing, scanning, copying, and preparing packets, on-campus deliveries, data entry, word processing, and other duties as assigned. Student will greet and welcome incoming students, staff, faculty and community members with the resources ASUA offers.

Responsibilities include, but are not limited to: 

•  Serve as the initial point of contact for students, staff, and faculty.
• Student will be responsible for staffing the front desk and providing customer service for walk-in, phone, and live chat support.
• Assist full-time staff in performing general office operations to include but not limited to: answering phones, filing, scanning, copying, and preparing packets, on-campus deliveries, data entry, word processing, and other duties as assigned.
• Student will greet and welcome incoming students, staff, faculty and community members with the resources ASUA offers.

Minimum Qualifications: Required Education and Experience 

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position. 

• Special Qualification: Admission or registration as a CSU student. 

Required Qualifications 

• Maintain a 2.0 G.P.A. or greater per semester and cumulative. 

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate) 

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate) 

• Eligible to work in the United States 

• Payroll Requirement: Social Security Card 

Preferred Qualifications

Skills/Abilities/Experience:

• Must maintain a 2.5 quarter and cumulative G.P.A. and be enrolled at least half-time in courses at CSUSB.
• Ability to communicate effectively with a diverse group of people
• Ability to learn quickly and complete assignments in a timely manner
• Ability to multitask
• Detail-oriented
• Punctual / Reliable
• Ability to work both in a team or individual environment
• Maintain a positive attitude
• Maintain good attendance
• Basic experience in phone and organizational skills
• Experience using Microsoft word, PowerPoint, excel and other applications.

Compensation and Benefits: 

Student Employment Anticipated Hiring Range: $16.50 per hour. 

The compensation offered will consider internal equity and experience among other factors. 

Position Information: 

Work status: Part-Time, Temporary, Seasonal 

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm). 

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm). 

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time. 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. 

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). 

Conditions of Employment  

Background Check  

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position. 

Driver’s License Check  

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects dri