Senior Site Reliability Engineer

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. 

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. 

QGenda is headquartered in Atlanta. 

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. 

About Your Role 

As a Senior Site Reliability Engineer, you will work with our Infrastructure and Product Development Teams to design, operate, and scale highly available services on AWS. You’ll lead automation and infrastructure-as-code efforts to eliminate toil, standardize configuration, and expand observability across metrics, logs, and traces. You will evaluate and introduce AWS services and tooling that improve reliability, performance, and developer velocity. This role offers the opportunity to shape our reliability roadmap and make a measurable impact on the resilience and evolution of our technology stack.

How You’ll Make an Impact 

System Reliability and Performance:

• Design, implement, and manage scalable systems that ensure high availability, fault tolerance, and optimal performance.
• Continuously monitor and enhance system health and performance through data analysis and metrics.
• Embed observability (metrics, logs, traces, alerts) with actionable thresholds and up-to-date runbooks.

Automation and Tooling:

• Eliminate toil by building automation and self-service tools for common operational workflows.
• Own CI/CD pipelines (build, test, security scans) and enable progressive delivery (blue/green, canary).
• Manage infrastructure as code via Terraform and configuration management with Git-backed workflows.

Incident Management and Troubleshooting:

• Participate in on-call; triage, mitigate, and resolve incidents within defined SLAs.
• Lead incident response and blameless post-incident reviews; document RCAs and drive corrective actions to closure.
• Maintain runbooks/playbooks and regularly perform disaster recovery scenarios.

Infrastructure Management:

• Operate and secure AWS environments (IAM, VPC, EC2/ECS, RDS, S3, Lambda, etc.) with a focus on resilience and compliance.
• Optimize cost, performance, and reliability (rightsizing, autoscaling, reservations/savings plans, tagging, spend monitoring, etc.).

Collaboration & Culture:

• Serve as a technical advisor to engineering teams on infrastructure and operations best practices.
• Mentor peers on SRE practices; promote observability, continuous improvement, and a blameless culture.
• Contribute to roadmaps and capacity planning to align reliability goals with product objectives.

Who You Are 

• Availability for off-hours deployment and upgrades of production systems during release and maintenance windows
• Strong problem-solving skills and ability to work effectively under pressure.
• Excellent communication skills for cross-functional collaboration as well as documentation creation.

Experience You Bring 

• B.S. in Computer Science, Computer Information Systems, or Computer Engineering from a major U.S. university or equivalent industry experience
• 7+ years of experience as a DevOps, SRE or Systems Engineer 
• Advanced proficiency with at least one scripting or programming language
• Experience with Docker and container orchestration tools such as AWS ECS
• Hands-on experience building infrastructure and supporting applications in AWS using services such as Lambda, EC2, ECS, S3, SNS, SQS, RDS, Redshift, and Elasticache
• Experience with logging, creating dashboards, and alerts