OPS FINANCIAL COUNSELOR - 64956562

Requisition No: 851919 

Agency: Department of Health

Working Title: OPS FINANCIAL COUNSELOR - 64956562

 Pay Plan: Temp

Position Number: 64956562 

Salary:  $16.23 Hourly 

Posting Closing Date: 05/11/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

 

Your Specific Responsibilities:

Promotes "patient first" at all times by providing excellent customer service.  Emphasis placed on all incoming calls to be answered promptly and courteously at all times.  Effectively listening skills and knowledge of how to handle any customer complaints and how to address their concerns is of the utmost importance.   Understanding of the process for securing translation assistance for clients or provide translation if bilingual. Primary duties are as follows: answer telephone, schedule and rescheduling clients’ appointments while verifying payer source.  Explain the no show policy if client missed appointments.  Monitors the schedule to ensure the patient wait time is minimized whenever possible and attempt to fill appointments available on the schedule.  Medicaid HMO or third-party insurance billing recent experience a plus.

•          Registers and maintains client records in HMS system and Electronic Records in the dental software with accuracy and within compliance. Research client demographic information and updates their information for each visit. Interviews and verifies eligibility requirements for client services.  Educate clients on how all established and calculated fee schedules are computed. Verifies authorizations for Medicaid reimbursement. Determine financial eligibility and collect payments. Documents all client’s third-party insurance into the financial data file, maximizing revenue collections. All data reviewed for accuracy and completeness.  Organizes and maintains records, filing systems and inventories. 
•          Adheres to all administrative and clerical policies and procedures set forth within the department.  Knowledge of EARS, HMS, Microsoft Office: Word, Email, People First System and TRAIN. Trains other employees as needed. Completes all reports: employee activity records, timesheets, and all required reports according to policy and procedure within their required timeframe.  Must possess the ability to be able to prioritize work assignments. 
•           Calculates and verifies daily/monthly reports for Business Office/Administration. Maintains HIPAA and client confidentiality and security of medical records in accordance with SLCHD Security Procedure 13, 1.B. Level 2: “Clinical Confidentiality”.
•          Operates photocopying machines, calculators, scanners, computer, printers, and any other related equipment within stated guidelines.
•           Performs related work as required. Submits travels, invoices or receives in MFMP in accordance to FS 215.422 prompt payment statute.

Required Knowledge, Skills, and Abilities:

• Ability to enter data in a computer accurately and timely.
• Ability to follow verbal and written instructions.
• Knowledge of Microsoft Office applications, including but not limited to Outlook, Word, PowerPoint, and Excel.
• Ability to answer calls, direct callers to appropriate personnel, schedule appointments, sign for incoming packages and assist clients and visitors.
• Ability to organize and maintain confidential and sensitive materials.
• Excellent customer service skills
• Ability to communicate effectively and work w