Director, Solutions Engineering

About InvoiceCloud: 

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. 

Position Overview 

InvoiceCloud is a leading provider of cloud based billing and payment solutions, delivering scalable, secure, and highly reliable integrations that power our rapid growth. As we continue expanding both organically and through acquisition, our integration architecture and execution capabilities are critical to increasing our addressable market and supporting hundreds of millions of annual transactions.

The Director of Solutions Engineering is responsible for leading the strategy, architecture, delivery, and operational health of InvoiceCloud’s integration portfolio. This leader serves as the primary subject matter expert for integration architecture and engineering, working cross functionally with Product, Software Engineering, Sales, Alliances, and Services leadership.

This is a hands on leadership role that blends technical depth with operational excellence and team development. The Director will build and scale a high performing Solutions Engineering organization that delivers repeatable, cloud native integrations to customers and technology partners in a scalable and cost effective manner.

Mission and Why This Role Is Impactful

Lead and scale a world class Solutions Engineering organization that designs, delivers, and supports secure, scalable, and repeatable integrations across cloud, on premise, and hybrid environments. Enable company growth by expanding integration capabilities, accelerating time to market, and ensuring operational excellence across the integration lifecycle.  Integration excellence is foundational to InvoiceCloud’s ability to scale. The Director of Solutions Engineering will directly impact revenue growth, partner expansion, operational efficiency, and customer experience. This role shapes how our platform connects to the broader ecosystem and ensures our technology strategy supports our long term vision.

Key Responsibilities

Strategic Leadership

• Define and evolve the integration strategy aligned to company growth objectives.
• Establish and maintain a scalable integration architecture framework that supports rapid partner expansion and product innovation.
• Collaborate with the CTO, VP of Software Engineering, VP of Sales, VP of Alliances, and VP of Services to align roadmaps and release planning.
• Identify opportunities to standardize, templatize, and productize integrations to improve margin and reduce implementation timelines.
• Define and execute an AI strategy within Solutions Engineering that leverages automation, intelligent mapping, and generative tooling to accelerate integration discovery, design, and documentation while improving quality and consistency.
• Identify and implement AI driven capabilities such as predictive integration scoping, anomaly detection, and performance optimization to improve delivery velocity, reduce defects, and enhance scalability across the integration portfolio.

Integration Architecture and Delivery

• Own the design, planning, and execution of integration initiatives across customers and partners.
• Ensure best practices in API design, security, identity management, data exchange, and performance optimization.
• Maintain technical governance standards that ensure reliability, scalability, and compliance across all integrations.
• Partner with Product and Engineering to influence platform capabilities that enhance integration velocity and repeatability.

Operational Excellence

• Establish and continuously improve integration discovery, estimation, documentation, and deployment processes.
• Develop metrics and reporting to track portfolio health, throughput, quality, and customer impact.
• Ensure seamless transition from implementation to operational support with clear ownership and documentation.
• Drive continuous improvement initiatives across tools, processes, and methodologies.

Team Leadership and Talent Development

• Build, mentor, and retain a high performance Solutions