Clinic Assistant

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The Department of Neurological Surgery has an exciting opportunity for a full time Clinic Assistant to work in Miami, FL. The Clinic Assistant performs a variety of clerical duties associated with patient care unit operations. Further, the incumbent handles administrative duties, including filing records, scheduling lab work and hospital admissions, making follow-up calls, phoning in prescriptions, and calling to get lab test results.

CORE JOB FUNCTIONS        

1.    Assembles, completes, and processes patients’ charts, and keeps patient records accurately identified. 
2.    Transcribes doctors’ orders, and checks charts for incomplete histories and operative summaries, bringing issues to the attention of the appropriate member of the healthcare team for correction. 
3.    Orders unit supplies to maintain inventory of the unit’s equipment stock and supplies. 
4.    Assists with receiving, distributing, and sorting supplies brought to the unit. 
5.    Obtains laboratory and x-ray reports and notifies doctors of results. 
6.    Utilizes IDX RIS/PACS to track patient arrival times and advises front desk personnel of patient delays to maintain daily schedule. 
7.    Greets patients upon arrival and verifies patient information.
8.    Directs patient to the dressing room and ensures the patient has changed into a gown and removed all metal items from their person. 
9.    Documents all equipment issues and reports to appropriate managing staff.
10.    Assists in copying completed patient paperwork, delivering originals to front desk for scanning, and distributing copies to appropriate reading rooms. 
11.    Receives telephone calls and responds to inquiries from visitors.
12.    Reports unusual incidents in a timely manner to appropriate supervisory personnel. 
13.    Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS        

Education:
High school diploma or equivalent

Experience:
Minimum 6 months of relevant experience

Department Specific Functions
1.    Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.
2.    Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.
3.    Provides cross coverage for co-workers when assigned or as the need arises.
4.    Maintains confidentiality of all information.
5.    Adheres to University and unit-level policies and procedures and safeguards University assets. 
6.    Assists with general administrative tasks, such as Uploading of CDs (radiology imaging) and visitation logs.
7.    Maintains a tidy and clean reception area.
8.    Assists with cross training employees in the neurosurgery department. 
9.    Assists with the patient advice messages received via MyUHealthChart.
10.    Will assist with checking-in and arriving patients in person at the Jackson North neurosurgery clinic, assisting with placing and/or picking up clinical and office supplies, replenishing clinical supplies in the clinic rooms, collecting payments, providing forms for patients to complete & uploading them into EPIC.
11.    Uploading and routing faxes in EPIC
12.    Fluent in English and Spanish.
13.    Will report to two different locations (Jackson North and Lois Pope Life Center)
Position is fully on campus, potential for hybrid schedule.

Knowledge, Skills and Attitudes:

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to process and handle confidential information with discretion.

• Ability to work evenings, nights, and weekends as necessary.

• Commitment to the University’s core values.

• Ability to work independently and/or in a collaborative environment.

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The Uni