Senior Diet Office Supervisor

Job Summary:

Supervises staff involved in nutrition and food service activities. Oversees diet office operations, formula room, and human milk room. Responsible for the quality and quantity of their assigned staffs' work. In-depth knowledge of food service database software to monitor performance and solve problems. Interprets food service policies into processes to guide the achievement of department goals and fulfillment of department standards. Assigns work, monitors performance, provides guidance and direction to assigned staff. Evaluates compliance with departmental goals and suggests action plans to improve. The work schedule may vary and could include working weekends and holidays and at multiple sites.

This position will schedule and replace staff when necessary and ensure that staff schedules are followed appropriately. This position will work as a team with managers and other department supervisors on department initiatives. They will make sure appropriate service recovery is done to ensure patients and customers are satisfied within department resources. They will make decisions for the operations when managers are not present and escalate problems to the manager when beyond their scope.

This position will have oversight of call center operations for 5 campuses and manage a combination of in-person, hybrid and remote workers introducing new challenges of keeping parity, equity and morale consistent. Responsible for managing and troubleshooting the call center software, kitchen menu software, staff communication software, electronic health record orders interface and bedside meal ordering software. This person will support the management of additional meal ordering interfaces with our kitchen software.

Department Overivew:

The UCSF Health Department of Nutrition and Food Services is a high performing and nationally recognized food and nutrition service operation. The department is comprised of three divisions: food service (room service style patient food service, retail food operations including cafes, quick service coffee outlets, a large-scale catering program with conference services, with supporting entities of culinary services, food procurement services, and a business office), retail services (gift and specialty shops), and nutrition services (inpatient and outpatient nutrition services for adults and pediatrics and a dietetic internship). 

The Department provides professional nutrition services and food to patients in the hospitals at Parnassus, Mission Bay, Mount Zion, Stanyan, Hyde, and Oakland sites. 

The UCSF Health Department of Nutrition and Food Services is a high performing and nationally recognized food and nutrition service operation. The department is comprised of three divisions: food service (room service style patient food service, retail food operations including cafes, quick service coffee outlets, a large-scale catering program with conference services, with supporting entities of culinary services, food procurement services, and a business office), retail services (gift and specialty shops), and nutrition services (inpatient and outpatient nutrition services for adults and pediatrics and a dietetic internship). 

The Department provides professional nutrition services and food to patients in the hospitals at Parnassus, Mission Bay, Mount Zion, Stanyan, Hyde, and Oakland sites. 

Key Responsibilities 

% 

of time

Essential Function (Yes/No)

  

Key Responsibilities

(To be completed by Supervisor)

50YES

Communications Office and Patient Food Service Management 

 

• Responsible for daily diet office, formula and human milk rooms operations 

• Responsible for accurate and timely processing of meal entries and call center operation

• Assist with setting directions and manages communication cost center IAP 

• Assist with building and maintaining room service patient menu and maintenance of master menu sets in Computrition 

• Assist with performing  revisions and corrections related to patient food services (tray tickets, portion changes, and restriction modifications) 

• Assist with linking new patient recipes for allergies and restrictions 

• Plans and conducts training for new employees and new dietitians, including food service database software training. Trains staff on any new food service database software features or functions. Presents advanced level in-services and training to new Registered Dietitians and staff. 

• Coordinates special orders for formulas and custom food requests 

• Investigate errors and respond to incident reports and patient complaints. 

• Initiates, oversees, and audits sanitation & safety procedures of formula and milk room