Assistant General Manager

Thank you for your interest in our Tru by Hilton Hershey Chocolate Ave!

Some of the benefits you will find working for Springwood Hospitality:

- Salary starting at $54,000 annually

- 401K with employer matching contribution

- Multiple team member appreciation gatherings throughout the year, centered around holidays and special events

Who We Are: The Tru by Hilton is a Hilton branded hotel with 112 standard guest rooms. Our guests are able to enjoy our indoor heated swimming pool, fitness center and complimentary breakfast each morning.

Why Do We Do It: The work that you do will be remembered for generations to come and thus we are in more than the hotel business; we are in the business of making a long-lasting impression on both business travelers and families that will want to return.

Your work here has meaning. You are here to improve the lives of your fellow team members, guests, owners, and our community. Every day you can improve lives in your own, unique way and we strive to do the same for you, but it all starts with you!

Why We Are Different: We are focused on ensuring proper training not only for professional growth, but for personal development. We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life.

We look for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

TITLE: Assistant General Manager

LOCATION: Property Level

REPORTS TO: General Manager

FLSA Status: Salaried, Exempt

JOB SUMMARY

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two Years experience supervising (at least) eight associates.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honest and trustworthiness at all times. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in:

• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
• Property Management Systems, preferably OnQ or Fosse
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• Attention to detail and organization with strong computer skills.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make changes.
• Analyze work for accuracy of self and others.

Abilities:

• Multi task, remain associate and guest service focused.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales

SPECIFIC RESPONSIBILITIES

• Maintain a professional cohesive team by: hiring, training, coaching, counseling