TikTok Shop, Strategy Product Manager Anti-Fraud Solutions - USDS

Team Intro:

The Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.



As a Strategy Product Manager for Anti-Fraud Solutions, you will play a crucial role in developing risk control strategies by analyzing user behavior, content, and feedback. You will be responsible for improving product safety mechanisms and implementing risk solution plans. Collaborating with technical and analytical teams, you will build and enhance systems for risk perception, identification, intervention, and governance effect measurement. Your work will involve designing risk control products and services that support various business needs, ultimately reducing capital loss and improving metrics related to risk exposure. In this role, you will manage the prioritization of trade-offs among seller experience, user experience, creator experience, and platform performance. Engaging with diverse stakeholders across business, operations, technology, and security/risk, you will address risk challenges at scale. This position requires a strong analytical mindset, the ability to communicate effectively, and a proven track record of delivering results in a fast-paced environment. TikTok values creativity and innovation, and as part of our Governance and Experience team, you will contribute to ensuring a safe and trustworthy marketplace for users, sellers, and creators.



In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.



Responsibilities:

- Develop forward-looking risk control strategies through analyzing user behavior, content, user feedback and other data.

- Drive the improvement and upgrade of product safety mechanisms, and be responsible for the effect of risk solution plans.

- Cooperate with tech and analytic teams to build and improve risk perception, identification, intervention and governance effect measurement systems.

- Design common risk control products and services that can support different businesses.

- Reduce capital loss and improve metrics related to risk exposure by building a systematic framework of risk management to cover the entire life-cycle of business.

- Manage prioritization and balance trade-offs among seller experience, user experience, creator experience, and platform performance/protection within the ecosystem.

- Engage with various business, operation, tech and security/risk stakeholders to solve risk problems at scale.