Principal Digital Product Manager; D365 Supply Chain

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:
Caterpillar is seeking a well-qualified Principal Digital Product Manager; Dynamics 365 Supply Chain, who will be responsible for supporting the supply chain functional needs of the Caterpillar Enterprise Resource Platform (ERP) template for our Caterpillar Dealers. The Caterpillar ERP solution will be built using Microsoft Dynamics 365 Supply Chain Management (SCM) and aims to optimize dealer operations by improving demand forecasting, inventory visibility, warehouse automation, procurement efficiency, and logistics management.

The Caterpillar ERP template seeks to transform our operations by equipping our Dealers with a modern, data-driven supply chain management solution that enhances operational efficiency, inventory accuracy, and global supply chain agility.

What You Will Do:

Product Vision & Strategy: 

• Define and communicate the product vision, roadmap, and release plans for D365 Supply Chain aligned with business goals and SCM priorities.

Supply Chain System Ownership

• Own, prioritize, and manage the D365 Supply Chain product backlog with a focus on demand planning, procurement, inventory, warehousing, and logistics optimization. Stay current with Microsoft D365 Supply Chain updates and recommend features that enhance dealer supply chain processes.

Requirements Definition:

• Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit, analyze, and document complex business requirements, translating them into actionable specifications.
• Partner with Microsoft and our Systems Implementation Partner to translate requirements into user stories and acceptance criteria tailored for our industry.
• Act as the voice of the Dealer throughout the development process, ensuring the requirements from our stakeholders and end-users are incorporated into the application solution.
• Ensure all aspects of Dealers supply chain processes are covered by the capabilities within the Cat Dealer Supply Chain product.
• Coordinate with other product managers for cross-functional requirements and roadmap planning to deliver Dealer Business Processes.

Delivery and Execution:

• Oversee the Supply Chain implementation to ensure it meets specifications and Caterpillar quality, security and usability standards.
• Participate in acceptance testing and training of the application with stakeholders throughout the product lifecycle.
• Certify the Supply Chain product (and capabilities) meets acceptance criteria, while prioritizing / remediating any issues through release cycles.
• Demonstrate and create demo materials showcasing the CAT Supply Chain template functionality.

Release Management:

• Coordinate and validate business requirements to support timely and high-quality software releases.
• Facilitate sprint planning, backlog refinement, and stakeholder communication to ensure business value delivery.
• Partner with cross-functional teams to manage release dependencies, clarify requirements, and maintain alignment throughout the development cycle.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, including Cat Digital leads, external vendors and Caterpillar Dealers.

Change Management:

• Work in conjunction with the Dealer Advisory Board to identify opportunities to improve Dealer processes, drive operational consistency through the Supply Chain template and identify change management requirements for the Dealers.

User Training:

• Collaborate with training departments to deliver user training programs, provide ongoing support and address user issues / enhancement requests.

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