Admissions Clerk - Part Time - San Diego Zoo

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.


HOW YOU WILL IMPACT OUR MISSION
The Admissions Clerk performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in wildlife care and conservation science with our dedication to inspiring passion for nature. The Admissions Clerk encourages people to join and support San Diego Zoo Wildlife Alliance while providing the highest levels of guest service. This position promotes, sells, and processes various categories of admission tickets, memberships and premium products. This position reports to the Lead Admissions Clerk, Supervisor, or Manager.

WHAT YOU WILL DO
• Sells admission tickets, membership and premium products. Upsell to increase the total sale and introduce guests to options that might better suit their needs by offering opportunities to upgrade or add-on product. Processes transactions accurately while keeping space neat and clutter-free.
• Provides guest service by greeting guests, providing directions/general information, and maintains crowd control at admissions plaza.
• Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts. Checks in tour, school group and special event participants.
• Troubleshoots membership and ticket concerns. Elevates issues as needed.
• Responds to guest inquiries, and refers questions/concerns to Guest Services/Duty Manager as appropriate.

WHAT WE ARE LOOKING
Availability to work any day of the week including weekends preferred. Must be at least 16 years old to apply.

JOB EXPERIENCE
EDUCATION AND CERTIFICATIONS
SKILLS AND KNOWLEDGE
Knowledge of:
• Effective customer service skills
Ability to:
• Perform the duties outlined
• Communicate effectively in a diverse environment
• Operate a cash register accurately
• Keep simple records
• Deal tactfully and courteously with the guests and team members
• Make arithmetic calculations


SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
IMPORTANT DETAILS
• Location: San Diego, CA
• Position Type: Hourly Part-Time Non-Exempt Union Position - If selected, there will be fees and dues to be paid to the union
• Hourly Rate: $19.50

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.
If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.
Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to conf