Job Description Summary

Site IT Manager for GE Aerospace’s Services Technology Acceleration Center (STAC) which is a Repair facility in Springdale, OH state focusing on innovation, technology acceleration, development, automation and its industrialization. Responsible for managing information technology of this plant, including all IT infrastructure & software applications necessary for shop operations. As the site IT leader, you will be responsible for performance & availability of IT infrastructure & applications as well as partner with the business on digital improvements.

Job Description

In this role, you will:

• Responsible for DT operations & management of the repair shop.
• Designs & implements the roadmap to drive digital improvements across IT infrastructure & application landscape.
• Performs as part of the Shop leadership team representing information technology.
• Partners with the business to participate in lean/ process improvement initiatives & enable business transformation leveraging digital tools.
• Familiar with all business applications in use at the site and have awareness of overall business flow.
• Familiar with the digital product catalog and how it fits in with site operations.
• Works on machine instrumentation initiatives to enable enhanced business operations.
• Proactively monitors network performance (WAN / LAN / WLAN) and escalate issues.
• Builds relationships with central digital technology product teams for quicker resolution of networking and application issues.
• Work with central digital product teams to resolve systemic recurring issues or enhancement needs.
• Manage and coordinate all Digital Workspace technology.
• Support all printers, MFPs, on-site A/V and telecommunications equipment.
• Manage and coordinate the deployment and support of shop floor PCs.
• Provide on-site support for networking infrastructure.
• Coordinate IT infrastructure work with applicable teams.
• Provide immediate response to cybersecurity threats.
• Escalate IT issues that are affecting site production & provide on call support as necessary.
• Initiates technology obsolescence and improvement projects.
• Adopt & bring into practice Lean and Flight Deck fundamentals.
• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
• Collaborate with functional teams in supporting new product & technology introductions.
• Support implementation of shop floor productivity and automations.
• Maintain a strong cybersecurity posture at the site and comply with established standards and practices.

Minimum Qualifications

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
• Minimum 3 years of professional experience in IT
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics

• Experience working IT in a manufacturing environment
• Hands-on experience in 24x7x365 technical operations
• Experienced in design, performance, availability and scalability of the infrastructure
• Demonstrated ability to managing infrastructure and manufacturing execution systems (MES) 
• Demonstrated ability to integrate with manufacturing technologies 
• Demonstrated understanding of Lean concepts. Experience with lean manufacturing principles and methodologies (e.g., Kaizen, Standard Work, Hoshin Kanri).
• Demonstrated ability to drive projects based on business strategies and customer requirements
• Skilled in breaking down problems, documenting problem statements and estimating efforts

Desired Characteristic:

• Problem Solving - Identifies future roadblocks and promotes data-based problem solving. Assesses & prioritizes problems in relation to organizational goals. Coordinates team's work and performance with broader organizational objectives and manages conflicts between them. Advises others in how to solve difficult problems.
• Customer Mindset – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
• Change Agent - Proactively learns new too