Principal Process Manager (Global Payment Network)

Principal Process Manager (Global Payment Network)

At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. 

As a Principal Associate Process Manager supporting Capital One Reliability Engineering, you will help manage and support the resilience testing process. Responsibilities will include documenting, monitoring and controlling critical process points as defined by technical requirements, and associated policies and standards.  You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering consistent execution, as well as identification, documentation and implementation of process improvement opportunities. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue to grow your career in process management and resiliency testing.

A qualified candidate will have: 

• Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution

• Ability to effectively communicate and influence partners across the company and across multiple levels of the organization. 

• Excellent communication skills, attention to detail, and the ability to adapt to change quickly

• A solid grasp of process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors.

• Strong analytical and technical skills, including experience working with data and automation tools

• The ability to comfortably engage in Technology and Product conversations

General Responsibilities: 

• Analyze data, identify trends, and provide resilience program- and plan-level reporting and documentation to inform, educate, and influence key stakeholders and plan owners

• Ensure alignment of technology capabilities and requirements to documented policies, standards and procedures

• Understand and apply quality and content standards through collaboration with technology teams, including exercise facilitation, results documentation, reporting, and development/delivery of training and educational materials

• Establish and regularly communicate metrics-based reporting regarding resilience testing activities, including success criteria, lessons learned, defined KPIs/KRIs and continuous improvement opportunities

• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations

• Develop and maintain formal process documentation, including procedures and process flow diagrams 

• Work with team members to develop robust risk management processes  

• Analyze data and influence others to proactively identify data risks and trends

• Consultation and representation of well managed processes, customer experience, and risk management for new intent 

• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

• Collect data and information to provide transparency to senior leadership on the health of the process

• Identify and implement process improvements 

• Track and resolve process breakdowns, issues and risk events

• Creating and validating processes