Associate Director of Insurance Operations

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Senior Manager/Associate Director of Insurance Operations at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

The Associate Director/Senior Manager of Insurance Operationss will lead and scale the company’s provider credentialing operations to support rapid national growth across multiple payer networks and states. This team leader will oversee the end-to-end provider credentialing, enrollment and recredentialing process, ensuring accuracy, compliance, and efficiency at scale. The ideal candidate is a seasoned insurance operations expert with demonstrated success building and leading large, high-performing teams in complex, multi-state environments.

What will you do?

Strategic Leadership

• Support strong managers to execute a comprehensive credentialing & enrollment strategy aligned with organizational growth and operational goals.
• Leverage & support a team of subject matter experts on payer credentialing, enrollment, regulatory compliance, and industry best practices.
• Collaborate cross-functionally with Provider Relations, Revenue Cycle, Operations, and Clinical Leadership to ensure seamless onboarding and credentialing of providers.

Operational Excellence

• Efficiently optimize all credentialing, enrollment and recredentialing activities for thousands of providers across commercial, Medicare, Medicaid, and other payer networks.
• Build and support scalable systems, workflows, and technologies that reduce turnaround times and improve provider and payer satisfaction.
• Ensure compliance with NCQA, CMS, and state regulatory requirements.
• Establish and monitor key performance indicators (KPIs) for accuracy, timeliness, and quality across all credentialing functions.

Team Building & Leadership

• Develop and mentor a high-performing credentialing team capable of supporting national growth.
• Foster a culture of accountability, continuous improvement, and professional development.
• Partner with senior leadership to drive operational transformation, automation, and process optimization.

Stakeholder Management

• Serve as the organizational escalation point with payers and credentialing verification organizations (CVOs).
• Communicate performance metrics and strategic updates to executive leadership.
• Build strong partnerships internally and externally to streamline credentialing operations and enhance provider experience.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements