Retail Supervisor

Job Summary

The BYU–Hawaii Store is seeking a proactive and detail-oriented Retail Supervisor to lead the daily operations of its retail locations. This position plays a key role in managing inventory, overseeing product procurement, and ensuring quality customer experience. A key part of the role includes overseeing the university’s cellphone service program for students and alumni.

The ideal candidate is a strong leader with excellent organizational, communication, and service-oriented skills who thrives in a diverse, customer-focused environment.

Primary Responsibilities Responsibilities

Inventory Management & Product Ordering

• Monitor and maintain inventory levels to meet customer demand while minimizing excess stock.
• Analyze sales data to inform purchasing decisions.
• Collaborate with vendors and suppliers to secure favorable pricing and product availability.
• Oversee inventory counts and reconciliation processes to ensure accuracy.

Sales Floor Supervision & Customer Service

• Supervise sales floor operations, ensuring it is well-organized, clean, and visually appealing.
• Provide exceptional customer service by addressing customer inquiries, concerns, and collecting feedback.
• Train and mentor staff in customer service best practices and store policies.
• Address and resolve customer issues promptly and professionally.

Team Leadership & Scheduling

• Create, manage, and adjust staff schedules to ensure efficient coverage.
• Lead team meetings to share updates, provide training, and reinforce goals.
• Foster a positive team environment focused on development, accountability, and service.

Campus Cellphone Management

• Manage cellphone plans and services for students and alumni, including activation, billing, and troubleshooting.
• Track cellphone usage and ensure accurate invoices for services provided.
• Liaise with service providers to address issues.
• Educate users on policies, usage, and best practices for managing their plans.

Additional Duties

• Perform other related duties as assigned to support the smooth and efficient operations of the retail stores and services.

Minimum Qualification and Experience Requirements

• Minimum of 2 years of experience in retail supervision, customer service, or a related field.
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple responsibilities effectively.
• Excellent leadership and interpersonal skills to inspire and develop a team.
• Proficiency in Microsoft Office and inventory or point-of-sale systems.
• Experience with vendor negotiations and contract management is a plus.
• Familiarity with cellphone plans and services is preferred but not required.
• Strong problem-solving skills and attention to detail.
• Committed to upholding the values and mission of BYU–Hawaii.

Benefits

• 401(k) matching
• Tuition benefits for employee and qualified dependents
• Medical and Dental
• Short-and Long-term disability benefits
• Paid parental and maternity leave

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church’s Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.

Approximate starting hourly rate:

23.00 - 26.00

The wage offered could be above or below range based on education and experience as it relates to the job description.