Client Communications Business Analyst

Alternate Locations: Fort Wayne, IN (Indiana); Charlotte, NC (North Carolina); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Radnor, PA (Pennsylvania)

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 75963

 

The Role at a Glance

We are excited to bring on a Client Communications Business Analyst to support the Business Technology Solutions team as part of the Retail Solutions organization. This will be a Hybrid role with Fort Wayne, IN being the preferred key city location (open to others).

 

Background Details
Lincoln has progressively improved their project delivery with an adaptive approach utilizing both agile and waterfall project delivery methodologies. In this role, you will have the opportunity to further enhance Lincoln's delivery across all lines of business.

 

As the Client Communications Business Analyst, you will work alongside Business SME(s) in identifying opportunities to implement systems, automation solutions and processes that enable stakeholders in achieving goals. You will develop business requirements, document processes, and assist with and/or contribute to the development of user acceptance testing scripts and testing. As part of your success in this role, you should possess a natural analytical way of thinking, have strong attention to detail, and act as liaison between Technical and Business teams in articulating complex concepts. If this sounds like the role for you, please read on!

What you'll be doing

• You will analyze and document detailed requirements and/or user stories, along with creating mock-ups for our technical teams
• You will evaluate existing processes, uncover areas for improvement, and develop and implement efficient solutions
• You will perform User Acceptance Testing where required
• You will facilitate requirements communication, manage expectations, be responsive with customer communication and build sustainable relationships
• You will ensure Operations is ready for implementation with examples/materials
• You will provide technical research and production support 
• You will assist with ad-hoc mailings by creating letters, obtaining appropriate approvals, and coordinating timing of mailings

What we’re looking for

Must-have experience (required):

• 4 Year/bachelor’s degree or equivalent work experience (4 years of experience in lieu of bachelor's)
• Proven ability to analyze, document business / functional requirements and validate solution
• Excellent organization skills with ability to prioritize workload and multi-task while maintaining attention to detail
• Strong communication, negotiation, relationship building, and interpersonal skills
• Ability to understand the implications of how technology is used/applied in the current business environment

 

Nice-to-have experience (preferred):  

• Financial Services background
• Knowledge of Annuity products, administrative systems and processes
• Annuity New Business systems experience
• Agile and/or Waterfall delivery experience

Application Deadline

Applications for this position will be accepted through May 1, 2026, subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and t