Client Service Coordinator - Stone Ridge

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The Client Care Associate’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

Live and exemplify the Five Principles of Mars, Inc. within self and team.

· Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.

· Recommend potential products or services by recognizing and analyzing client needs.

· Contribute to team effort by accomplishing related results (personal metrics).

· Manage high volume of incoming client requests via telephone, email, and web chat.

· Other job duties as assigned.

Ability to work at a computer for long periods of time.

· Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.

· Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

· Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

· Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

· Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

Associate’s degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School diploma/GED is required.

· Minimum of one year of relevant customer service and/or call center experience is required.

· Excellent communication skills.

· Ability to multi-task, prioritize, and manage time effectively

· Strong client contact handling skills and active listening.

· The noise level in the work environment is normally moderate.

· Environment where pets are present.

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.  

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:  

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. 

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* 

• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.  

• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* 

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* 

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