Retail Manager

The Hospitality Retail Manager is responsible for daily sales, customer service, employee training & scheduling, inventory control, merchandising, product ordering and selection, payroll management and the opening and closing of the hospitality retail department, including but not limited to Cabots Clothing & Gift, Critters, The Flower shop, Labradors Coffee & Tea, Treetop Alpine, Treetop Golf, and Nash’s General Store. This position will also assist with reorders of specific product categories and selection of product for the shops.
Essential Functions:

• Sets the exemplary role of Specialty Retail Service. Ensures the number one priority of all sales associates is the customer and customer service.
• Manage all retail staff, by preparing weekly schedules, addressing employee grievances, and elevating them to Director of Retail/Director if necessary and providing supervisory coverage in stores.
• Assists in the hiring and termination of all related associates.
• Assists with the process of entering schedules into Ontrack, authorizing associate timesheets, signing off on payroll when Director is away.
• Create and manage a team-based environment with staff and continually evolve, developing a positive atmosphere within the department.
• Manage all documentation related to direct reports, including but not limited to, 90 day, seasonal and yearly reviews, associate requisitions form and personal information forms (PIF).
• Develops and builds store displays around the resort, including but not limited to, displays at the hotel. Manages all merchandising within each venue to present product in a clean and engaging manner at all times.
• Attends relative tradeshows to assist in open to buy for all hospitality retail venues. Working alongside of Retail Director, assists in product selection to have a diverse and intriguing product mix that will translate to revenue generation.
• Working with Retail Director, manages reorder of assigned product categories, while managing inventory levels in line with business levels.
• Assists with the process of entering schedules into Ontrack, authorizing associate timesheets, signing off on payroll when Director is away.
• Coordinates & receives all merchandise, including checking product in, pricing, merchandising product on floor, warehousing back stock, for hotel outlets.
• Commits all receiving paperwork to Accounting
• Communicates all mis- ships with OSC Golf Team
• Works along side OSC Golf Buyers to ensure product levels are to par for business demands. Relay any guest feedback to OSC Golf Team.
• Coordinates all vendor clinic schedules by communicating with vendors and ensuring that all clinic details are planned and executed. Manages all monthly training topics at monthly ATGT meetings.
• Manage and submits all Retail outlet order confirmations (Cabots & Critters) to OSC Retail for PO entry into Yellow Dog.
• Coordinates & receives all merchandise, including checking product in, pricing, merchandising product on floor, warehousing back stock, for hotel outlets
• Communicate all mis-ships with vendors directly, and manage return authorizations, as well as credit memos with vendor and accounts payables.
• Confirm all invoices submitted through the accounting department with the packing lists submitted by the retail stores.
• Coordinate and generating and allocation of all pricing labels to all hotel retail outlets (Cabots, Critters, Labradors).
• Assists in maintaining internal retail budget of invoices and credit that have been submitted to accounting and tie out end-of-month profit and loss statements using internal retail budget.
• Submits all monthly inventories to Accounting by the 1st of every month, must be flexible with schedule to accommodate these deadlines, Cabots, Critters, and Labradors.
• Submit all EOM Transfers to accounting by the 1st.
• Manages scheduled monthly and quarterly inventories by delegating work, taking inventory with POS scanning guns, coordinating all re-counts, coordinating all inventory verifications with accounting and compiling data results, while following all inventory procedures that align with internal audit compliance. Ensure all inventories are at a 2% or less variance and communicates to Director of Retail if variance is higher than projected 2% (Cabots, Critters, Labradors).
• Maintains and continuously developing a training program for hourly sales associates.
• Assists in data entry in Point-of-Sales (POS) software by entering and checking data that is entered into the system. Ensures that all employees are trained on how to enter correct data.
• Manages daily replenishment of back stocked products to the sales floor, as well as maintaining a clean and organized b