TEMP - Specialist, QA Product Complaints (Working in San Diego Office / Hybrid Work Schedule)

Who We Are:

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.

What We Do:

Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie)

About the Role:

QA Specialist will perform a wide variety of activities supporting the product complaint system to ensure compliance with applicable internal procedures, good manufacturing practices, and pharmaceutical regulatory requirements. This position will be responsible for recording, resolving, and tracking product complaints. This key functional role will operate within a cross-functional GXP QA Team and supports internal QA functions. Under general supervision, this individual may assist with more complex audits to ensure compliance with company policies and procedures, ICH, FDA and EU requirements, cGMP, and other applicable requirements.

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Your Contributions (include, but are not limited to):

QA Systems-Product Complaints

• Records, resolves, and tracks product complaints in Neurocrine’s product complaint management system

• Triages incoming complaints and escalates critical complaints to Management

• Monitors complaint records, manages communication and follow-up of complaints to ensure timely complaint closure

• Performs product complaint investigation, root cause analysis and implementation of corrective or preventive actions for moderately complex complaints

• Interfaces with cross functional groups or CMOs to investigate reported complaints

• As part of complaint investigations, reviews relevant records, (e.g. batch records, quality control data, deviations/CAPAs)

• Performs reconciliation activities with Medical Information, Drug Safety, and other vendors as required.

• Performs trending of product complaints and supports internal monthly and quarterly metrics for complaints.

• Assists during compliance inspections and audit readiness as required

• Maintains tracking logs for product complaints and other quality systems as assigned

• Writes SOPs for the creation, development or improvement of processes related to quality systems

• Supports enhancement